B&H Photo Video ripoff Special Order scam New York New York
I ordered a Sony Sirius receiver from B&H Photo a month ago. My card was charged immediately. Two weeks later I was told the item was 'special ordered' and would take up to 4 weeks. I checked a few other vendors, and found that the product is not available, and never HAS been available.
Company policy is that they refuse to refund special orders, so now I have no product, my money has been taken, and the item I ordered my never be released to the public.
B&H Photo are an example of what you get for trying to cut corners. Under NO circumstances buy anything from this comapny.
John
Gulf Breeze, Florida
U.S.A.
9 Updates & Rebuttals
Anonymous
Maryville,Tennessee,
U.S.A.
Great Company
#10Consumer Comment
Wed, January 26, 2011
I have purchased photographic equipment for many years from B&H. My most recent purchase was an external hard drive for my PC. I have never had a problem with this company. I have even, on a couple of occassions, called and changed my order with no hassle whatsoever.
Steve O Leary
Birr, Co Offaly,Internet,
Ireland
B&H are not one of the bad guys
#10Consumer Comment
Thu, June 10, 2010
Hi,
Steve
JockDr
Avon,Connecticut,
United States of America
B&H Photo Scam
#10Consumer Comment
Thu, December 31, 2009
I recently purchased a Canon EOS Rebel XSi digital camera and a Canon Vixia HG21 camcorder from B&H. The salesman was extremely helpful, and even called me back after the order to let me know of some available Canon rebates. The service was excellent.
I have purchased from B&H in the past, and my experience has always been very good. However, I have never placed Special Orders.
Paul
Avon, CT
Dee
Riverside,California,
U.S.A.
Love this company
#10Consumer Comment
Mon, July 10, 2006
We have been ordering from this company for the last 2 years with great success and will use them again.
Dee
Riverside,California,
U.S.A.
Love this company
#10Consumer Comment
Mon, July 10, 2006
We have been ordering from this company for the last 2 years with great success and will use them again.
Dee
Riverside,California,
U.S.A.
Love this company
#10Consumer Comment
Mon, July 10, 2006
We have been ordering from this company for the last 2 years with great success and will use them again.
Dee
Riverside,California,
U.S.A.
Love this company
#10Consumer Comment
Mon, July 10, 2006
We have been ordering from this company for the last 2 years with great success and will use them again.
Mark
Silver Spring,Maryland,
U.S.A.
Good History with B&H
#10Consumer Comment
Mon, July 10, 2006
I have used a number of online A/V dealers. My experience with B&H was very positive. When one of their employees called to verify my order, I got very worried. Most times these calls are high-pressure sales pitches for extended warranties and over-priced accessories (and if you don't bite, the product you ordered becomes suddenly out-of-stock forever). With B&H however, as soon as I acknowledged placing the order, the employee thanked me and told me that the order was being filled. Three days later the product was in my hands.
Henry
New York,New York,
U.S.A.
B&H replies
#10UPDATE Employee
Wed, June 28, 2006
B&H regrets John's dissatisfaction. The product he ordered is listed on our website with this notice: "mportant Notice! This is not a regular stocked item and cannot be canceled, returned or exchanged." The same notice was there when he ordered.
At the time he ordered there was also a notice about the product's availability. Then it was not in stock. Now it is.
We're sorry John was impatient but we're pleased to report that John received a full refund and the Sirius Satellite Radio Tuner for Sony Receiver he wanted is readily available from B&H at this time.
Henry Posner
B&H Photo-Video, Inc.