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  • Report:  #1472084

Complaint Review: B.N.T. Inglés virtual gratis online facebook

B.N.T. Inglés virtual gratis online facebook They use abussive tactics and pressure you in to buying their "free product" say they will charge 50$ for not buying the product B.N.T. , Florida

  • Reported By:
    Juan — Yuma United States
  • Submitted:
    Thu, January 24, 2019
  • Updated:
    Wed, March 27, 2019

They advertise on facebook as offering a free english education service online. They ask you to leave your phone number. My wife was curious about the free course because she saw that many people liked their facebook page. She got a call from them and she was asking about the product and such they told her it was 149 bucks for the full course. At this time she told the representative that she need it to consult it with me her husband. At this point the representative said that she need it to pay 50$ for cancelation fee, she got scared and she said she didnt want it.she talk to a manager and she was going to cancel it but got send back to the same dude telling her they will charge her 50$ for cancelling. They tried to get her banking info but she refused. Now they send their product on the mail and it says 149+1.20$ got a call from them today and i told them that i was going to return the package that still is on the mail. I told the lady that i read other reports and that their company was running something shady and it was illegal to use scare tactics to make someone buy a product. Told her i was going to return everything and she said "fine more charges" then hang up. If this was a respectable business that would have never happen she didnt even let me finish talking i was not mean or used any faul language so she should have not hang up. More proof as to why this is a scam

1 Updates & Rebuttals


Luis

Doral,
Florida,
United States

Ingles Virtual

#2REBUTTAL Owner of company

Wed, March 27, 2019

Hello Juan and thank you very much for this information. We take all complaints seriously in order to constantly offer the best possible service to our customers. 

On Facebook we advertise our free course which is available to anyone who wants it and has access to the Internet. The free English course is a limited version of our full premium course which we sell for $149.00. The free course can be found at: www.inglesvirtualcurso.com

We offer the free course as well as the full premium course to every person that registers to the ad on Facebook. 

Once a customer places an order for the full premium course, it is verified by a third party not involved in the sales process. Once the order is confirmed by the customer who agrees to the terms and conditions, it is shipped at the seller's expense based on a committment to purchase by the customer. Upon sale confirmation, we also send a text message and give the customer a 24 hour window to cancel the order before it is shipped. Once the order is shipped, there are costs involved in the shipping process such as shipping costs, processing costs, and COD Payment costs which represent these $50 that we charge if an order is cancelled after the cutoff time. 

We hope this explanation helps clear up any confusion you might have had and demonstrate that we are not attempting to scam any of our customers.

 

 

 

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