Complaint Review: Bacc Travel

To Whom It Might Concern:

On 6/28 I booked a round trip flight from Sao Paulo, Brazil (GRU) to New York (JFK) for both my parents. Immediately after providing my financial information I received an email confirming the transaction.

My parents arrived at the airport only to find out there was no reservation and the confirmation code provided was not valid.

The tumult generated was great. My father is a Parkinsonian patient, 78 years old, and my mother is 69 years old. This stress represents a hazard to their health as they were both completely disoriented, distressed and fatigued by this inconvenience.

In response, BACC travel seems aloof to all the havoc caused. I am extremely frustrated as I feel helpless in spite of being wronged.

In addition, I had made arrangements to take time off from work and focus on spending time with them. This is a huge let down. I am so saddened by it... truly frustrating.

Hope some consequences follow this irresponsible behavior on the part of this agency.

Thank you,


Miriam
New York, New York
U.S.A.