Complaint Review: Back in Five LLc

A large box from "Back2Life" arrived at our door three months ago. It contained some type of back pain exercise gadget and was addressed to my wife. She did not order it so I called the customer service number and demanded they send us a return number which they said they would. It never arrived.

In the mean time, we received our credit card statement with a charge of over $200 for this piece of junk that we didn't order. Moreover, we have no idea where they got my wife's credit card number. We called the credit card company and they put a 'hold' on the charge pending their investigation. The box and the machine are still sitting in the basement unopened.

Now my wife received an e-mail (not sure where they got that from either) telling her they were sending her $60 worth of 'refills' for this machine we did not order, tried to return and didn't pay for. They again charged her credit card for this without authorization. Again, we have called the fraud department at the credit card company, hoping they will investigate this rip off company.

I'm not entirely sure where they are located, but I think they are either in central California or New York from what I can piece together on the web.

Be careful when dealing with this company.