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  • Report:  #1109660

Complaint Review: BacklinksVault

BacklinksVault - ABC3k BacklinksVault Continues to Charge Credit Card After Cancellation Internet

  • Reported By:
    Jeremy — Fort Collins Colorado
  • Submitted:
    Tue, December 24, 2013
  • Updated:
    Tue, December 24, 2013

I have used ABC3K, an SEO product by the company BacklinksVault for about 2 years now.  I was paying $67/month during this time on my Visa debit card.

I recently decided I no longer required their services and cancelled my subscription.  They do not make this easy to do as a support ticket must be submitted to do so.

They did not cancel my account and continued to charge me which resulted in an overdraft of that account as I removed the money after I cancelled.

I expressed my displeasure of these practices and have not received a response from a company representative in 4 days now.

I hoped this was an isolated incident, but it is not.  My business partner had the same thing happen to him in the past 2 months.  We are both now forced to contact our bank and put a stop payment on this company.

Before you use this company I suggest you do some research and think twice before giving someone your money that conducts themself in this manner.

I will glady remove my negative report if my money is refunded, I am given an explantion of why this happend and how it won't happen to others, and this is dealt with in a professional manner.

1 Updates & Rebuttals


Jeremy

Fort Collins,
Colorado,

Owner Personally Responds/Apologizes

#2Author of original report

Tue, December 24, 2013

The owner of BacklinksVault, Matthew Anton, personally responded to me and is taking care of the situation. I am pleased with his response and have renewed faith in the customer service and integrity of the company.

 Thank you for taking care of this Matthew Anton and BacklinksVault/ABC3K.

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