Complaint Review: backloads.com

I moved several boxes from Sydney to Perth in April using Backloads. After reading terrible reviews (warning sign 1) I gave them the benefit of the doubt. I spoke to a man named David and he assured me everything would be ok.

Warning sign 2. The guys that came to take my boxes away did not label them as part of the same delivery, even though I had my name on the boxes, I queried this and was assured it would be ok.

Warning sign 3. The guys that came to pick up my boxes were going to Melbourne which was news to me as my boxes I was told were going directly to Perth. We had to call the freight company to get it sorted and I was assured it would be put into a container and all go to Perth once the container was full.

Issue. Only 3 of the 4 boxes were delivered a month after they were picked up from Sydney. No one at Backloads was assisting and David was very rude in dealing with the matter. We complained to consumer affairs and filed an insurance claim WITH backloads.com only to have my claim form and emails unanswered. This has been 5 months now. The contents of the box were quite expensive clothing and I am really annoyed at how little care was taken and the fact I am now being ignored.

This company do not care about the customer, they are very unprofessional and I would highly recommend AGAINST using them.