Backstreet Scooters, Backstreetscooters.com Ripoff Horrible service Never sent product after many attempts to contact Never do business with Cape Coral Florida
I bought a piston kit from this company on Feb 17th, 2005. After five emails asking for a tracking number, with no replies, I finally got a hold of them and I have copied and pasted our online chat below:
Please wait for a site operator to respond.
You are now chatting with '{Jonie}'
Jonie: Welcome to backstreetscooters on line store How Can I help?
John Doe: I would like the tracking number for order number BSS-****
Jonie: hello, what was the order?
John Doe: *******
John Doe: piston and rings for a 49cc motor
John Doe: I ordered this on the 17th of feb
Jonie: ok, what size for the wrist pin? dont want to send the wrong one, you can measure it by a ruler
John Doe: YOU HAVEN"T EVEN SHIPPED IT YET!
Jonie: ok we can ship you the 49cc piston and rings and if they dont match up, you can not return them
John Doe: no wait
Jonie: I will send them tomorrow
John Doe: Let me get the size and I want them shipped UPS next day air. If you do not think that this is possible then I want my money back!
Jonie: yes we can do that, we want to make sure they will fit
John Doe: so you will ship it ups next air for no extra charge
John Doe: if so i will go get the size
Jonie: yes
Jonie: yes
John Doe: the part that the bearing goes on is .39"
John Doe: the outer diameter of the piston is 1.731"
Jonie: ok We will match it up and send them to you.
John Doe: thank you
John Doe: I will be emailing an evaluation of your service and product after I receive it on SATURDAY!
John Doe: I mean FRIDAY
Jonie: I can not send this tonight
Jonie: oh today is wed, never mind,I work 7 days a week , it all blends together
John Doe: so it will be here friday, right?
Jonie: an elvaluation of our service?
Jonie: we did not want to send you something you could not fit , we could have just sent anything
John Doe: I ordered this item on Feb 17th. I emailed and talked to you five times about getting a tracking number. No reply any of the times. I f you want I can send you copies of the emails
John Doe: I'll expect the product on friday. Thank you
Jonie: ok I will just refund your money, because at the price of $19.99 I was not making anything, so I will refund your card. thank you for your order
John Doe: You've got to be kidding me!
Jonie: yes it was $19.00 for usa made piston & rings shipped to california, will you were getting a good deal. so I will refund you and have a good night.bye
John Doe: If you will ship the product tomorrow UPS Next Day air I will have no beef with you
John Doe: unless you want this to go farther
Jonie: go farther? we are out of stock and cant fill your order, I am sorry for the delay
John Doe: you know what, send the refund now! I want to see that you have sent me the money before I get off of this thing!
John Doe: paypal: **********@msn.com
John Doe: Good bye
Jonie: done, bye
As you can see I was met with a rude, horrible serviceperson!
I reccomend that no one ever do business with this company ever!
Alex
Lancaster, California
U.S.A.
5 Updates & Rebuttals
Alex
Lancaster,California,
U.S.A.
These guys are ridiculous
#6Author of original report
Sun, March 06, 2005
This is called the bad business bureau, and this is where you belong. I waited for 3 weeks, all the while contacting 5 times. You could have emailed at any time telling me that you needed to confirm the sizes. sheesh. how do you ever expect to stay in business with service like that.
James
New York,New York,
U.S.A.
You forgot one in your impromptu "dictionary"
#6Consumer Comment
Sun, March 06, 2005
Service: Installation, maintenance, or repairs provided or guaranteed by a dealer or manufacturer: a dealer with full parts and service.
Of course, it's completely understandable why you would overlook this one, as you clearly have no frame of reference as to its meaning.
Your excuses change throughout the story. They go from "we could have just sent you anything" to "I'm not making anything on the deal" to "we are out of stock". Gotta give you credit here - that pretty much covers the range of possibilities!
If the refund has been processed, then I agree that there's no harm. However, please tell us how this would have ever happened had the customer NOT continued to try and pin you down. Apparently you would have let it go on indefinitely. So, I consider the original post to be a valid complaint.
Or, in your format:
Complaint: An expression of pain, dissatisfaction, or resentment.
Get a clue here, the "dissatisfaction" seems pretty obvious to everyone.
James
New York,New York,
U.S.A.
You forgot one in your impromptu "dictionary"
#6Consumer Comment
Sun, March 06, 2005
Service: Installation, maintenance, or repairs provided or guaranteed by a dealer or manufacturer: a dealer with full parts and service.
Of course, it's completely understandable why you would overlook this one, as you clearly have no frame of reference as to its meaning.
Your excuses change throughout the story. They go from "we could have just sent you anything" to "I'm not making anything on the deal" to "we are out of stock". Gotta give you credit here - that pretty much covers the range of possibilities!
If the refund has been processed, then I agree that there's no harm. However, please tell us how this would have ever happened had the customer NOT continued to try and pin you down. Apparently you would have let it go on indefinitely. So, I consider the original post to be a valid complaint.
Or, in your format:
Complaint: An expression of pain, dissatisfaction, or resentment.
Get a clue here, the "dissatisfaction" seems pretty obvious to everyone.
James
New York,New York,
U.S.A.
You forgot one in your impromptu "dictionary"
#6Consumer Comment
Sun, March 06, 2005
Service: Installation, maintenance, or repairs provided or guaranteed by a dealer or manufacturer: a dealer with full parts and service.
Of course, it's completely understandable why you would overlook this one, as you clearly have no frame of reference as to its meaning.
Your excuses change throughout the story. They go from "we could have just sent you anything" to "I'm not making anything on the deal" to "we are out of stock". Gotta give you credit here - that pretty much covers the range of possibilities!
If the refund has been processed, then I agree that there's no harm. However, please tell us how this would have ever happened had the customer NOT continued to try and pin you down. Apparently you would have let it go on indefinitely. So, I consider the original post to be a valid complaint.
Or, in your format:
Complaint: An expression of pain, dissatisfaction, or resentment.
Get a clue here, the "dissatisfaction" seems pretty obvious to everyone.
Joanne
Cape Coral,Florida,
U.S.A.
Impatient & Rude customer
#6REBUTTAL Owner of company
Sun, March 06, 2005
BSS- your Order:
Options.. ship order of 49cc piston & ring maybe it will fit & maybe not? All sales final.
Options..Or our mechanic said he need the size for the wrist pin to be able to ship the correct 49cc piston to fit? no need for return.
We were trying to get John Doe exactaly what he wanted and sure that it would fit ,and for this we are a RIPPOFF BAD BUSINESS?
I even said I would send them Next day air.
And per your words, If I couldnt get it to you next day air.. I WANT MY MONEY BACK
John Doe Said....If I do what you DEMAND you will have NO BEEF WITH ME.( sounds like a threat to me) John Doe said...You are going to give us an EVALUATION of our Services & Products? ( sounds Rude & nasty to me)
And may I bring Attention to your complaint:
RIPOFF: meaning: to Steal: Defraud: Cheat:
SLANDER: meaning: False charges: Damage another's reputation:
BSS-Your ORDER was placed:
BSS-your ORDER was REFUNDED:
And May I ask Mr John Doe, What is your complaint?
What is this report for?
What did I steal?
Did you not get You $19.00 Dollars Back?
jonie@backstreetscooters.com