bad monkey botanicals The company have not sent me my products and do not respond to email Tacoma, WA 98448 Internet
I made two orders from bad monkey botanicals(www.badmonkeybotanicals.com) - 22/06/2014 and 25/06/2014. I never received an order confirmation so I contacted the company at badmonkeybotanicals@yahoo.com and badmonkeybotanicals@gmail.com on 02/07/2014.
I was told that the order was to be sent the same day. Nothing was sent and I contated bad monkey botanicals again, 06/07/2014 I bad monkey botanicals have not answered. The order sum was $436,20 USD and $428,08 USD
4 Updates & Rebuttals
Healing Recipes
Stroud,Alabama,
United Kingdom
These guys are so awesome! Over $5000 spent over 2 years with no complaints!
#5Consumer Comment
Sun, September 27, 2015
I find it hard to believe that this report is real. I've had so many good experiences with these guys! Customer support is always in contact when I need them, and if you need help figuring out which ones to use together they are so super helpful and knowledgable. Seeing these type of reports for this awesome business makes me both sad and angry enough to post a comment! I hope anyone who reads the OP comment does not take this as an indication of any future contact with Badmonkey Botanicals!
Badmonkey Botanicals, keep up the good work and I hope you guys are around forever! I never want to leave!
Robin
Gothenburg,Alabama,
Additional information
#5Author of original report
Wed, July 23, 2014
New information regarding the case, I have received my first order and the second is on it´s way. The company and I have had good dialog and the reason of the delay was due to a missing product. Perhaps I was i bit too fast in my judgement of the company but I got worried because this was the first time I made business with Bad Monkey Botanicals. As it seems things have been working out fine and the second order has been sent to me
Robin
Badmonkey Botanicals
Tacoma,Washington,
Badmonkey Botanicals - 100% Customer Satisfaction Guaranteed
#5REBUTTAL Owner of company
Sun, July 20, 2014
Hi Ms. G.
I know we talked right after you filed this report(must have been the very same minute), but because of the nature of this website no matter how happy you end up to be with our product or services the reports cannot be changed - EVER!
At the moment you have received 90% of your order and on Mondey the replacement to one out of stock product will be sent. It would be wonderful, Ms. G, if we could use this medium to put out some positive report about Badmonkey.
The nature of this internet herbal extracts business is one of a constant fight. Each day we fight one regulatory agency or another to be able to send out products safely to the customers.
We have grown to support over 300 new customers per month, and each month we continue to grow steadily. Sometimes we have not been able to get back to each and every e-mail but in the end we strive for a 100% customer satisfaction rate.
If anyone does have any unresolved issue with badmonkey, please contact us via email at badmonkeybotanicals@gmail.com badmonkeybotanicals@yahoo.com or via phone at 253-209-8649
Robin
Gothenburg,Alabama,
Things working out
#5Author of original report
Sun, July 20, 2014
I want to make an update of the situation and my order. Since I made the complain about badmonkey botanicals things have been working out fine, the company have sent me my first order. The company is about to send me my second order and I will update the situation as soon as I have received my order.