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Badgerface Beauty Supply Kristina Strain Badgerface Beauty Supply posted sale of unused jars and bottles, which we purchased. Badgerface charged us $250 storage fee not mentioned in any correspondence Gilbertsville NY
In late March we purchased $2700 worth of jars and bottles from Badgerface Beauty Supply de-stashing sale. We sent $1000 to hold the jars until we could arrange delivery or pick up. We could not find affordable means of pick up and our delivery guy had a family member sick in the hospital out of state and could not make the 1500 mile trip. She agreed to cancel the order and let us purchase a few boxes to have shipped UPS and refund the difference. We had her ship 2 cases of jars to us UPS ($369 value) which we paid for, and then she issued a $381 refund for balance owed and kept $250 to cover storage costs for 5 months. Kristina Strain never mentioned she would charge us a storage fee and owes us $250 for this order.
It is not a lot of money, but we want to make others aware of her business practices are not discussed and addressed and additional charrges may be applied that are not discussed.
1 Updates & Rebuttals
Kristina
Gilbertsville,New York,
United States
I really wanted to make this work. Here's my side of the story.
#2REBUTTAL Owner of company
Wed, August 16, 2023
SpaPure has all the facts correct:
In the five months between March and August, I worked continuously with SpaPure to find a cost-effective way to get the containers to them. This included:
If this whole situation had resolved with SpaPure taking the full lot of containers - which was priced at about 25% of cost - we would not have levvied a fee for all of our trouble. I feel this cost - $50/month for all our efforts to work this out - was more than fair.