Bag, Borrow or Steal Avelle Cherie Lane Louis Vuitton Ruined Refinishing Middleton Wisconsin
Wow, steer clear of this company. Thinking they had a good reputation (the were mentioned in "Sex & The City: The Movie") and have been around for a few years, I sent a $1,000 LV purse to them to be refinished. For $250, they painted the handles of my bag with a weird yellow paint, virtually destroying it.
I had the bag for less than 24 hours when their cheap yellow paint began peeling off, making it look worse than before. They said they would "fix" the bag. . . they scraped the paint off the handles and sent it back. It is going to have to be sent to Louis Vuitton (which is what I should have done originally) to see if it even can be repaired. I'm talking to Bank of America right now in an attempt to get the charge reversed, as not only did they not improve my bag, they virtually destroyed it.
After doing some research, I have found my story is not unique, unfortunately. Avoid this company at all costs.
3 Updates & Rebuttals
BagBorrowOrSteal
Seattle,Washington,
Refund
#4UPDATE Employee
Mon, August 19, 2013
Dear Customer,
We sincerely apologize to hear of this expereince and the result of our services.
Our Customer Service Manager has attempted to reach out to you personally several times in efforts to resolve this directly. We wanted to inform you that a full refund has been issued back to you.
We do apologize the efforts you had to give and the extent this issue had to go to get resolved. If you need any further assistance, please contact our Customer Service Manager at our Customer Service 866-922-2267.
Eva
El Cajon,California,
Attorney General
#4Author of original report
Thu, August 08, 2013
I got an email back this morning telling me that they removed the paint "per my request." I never requested that they paint the handles to begin with. . . so ghetto.
I asked them refund my money, as the handles now need to be completely replaced -- they look worse than when I sent it to them. They refused, so I've opened a case with my bank and reported them to the Consumer Fraud Division of the Wisconsin Attorney General. It's too bad they didn't want to try to resolve this amicably.
Stacey
Dallas,Texas,
Your bag
#4Consumer Comment
Thu, August 08, 2013
IF LV cannot help seek out a reputable shoe repair store in your area. I have taken my LV to mine and they did a fantastic job.