Complaint Review: Bahamas's Royal

I'll love to receive any information about a refound do by this company, which I have been waiting for more than 2 month now and no representative have given me any reasonable explanation about my situation. However, I been calling more than 3 times in a week since the company violated the terms and conditions on the promotional package. The person taking care of me since the beginning is Gina Artiga, but I haven't contact her in the pass two month and every time I call the representatives only give me the excuse that she is on break, lunch, or even sick. I also had the opportunity to talk with the supervisor Fernándo Garcia, I explained him my situation but nothing happened after that. Ms. Andrea Méndez is the one that I have been talking to lately, she has a really bad actitud that is not appropriate for a customer service representative, every time I try to contact the company, the call is interrupted and they haven't call me back not even once. Ms. Mendez told me that my case is been following by Maribel Herrera, and like in all the past weeks I still waiting for a call. Here is a list of all the representative whom have attended me and whom doesn't have helped me at all: Francia Mauricio Katherine Rafaela Through this email I want you to understand my discontent with Bahamas's Royal and how irritating this situation is for me and my family. I'm really expecting that someone who cares for the satisfaction of your clients contact me Sincerely: Yailin S P,  Client number: 82983