Bailey, Galyen And Gold Attorneys Lazy Unprofessional Rude AND money hungry. Arlington Texas
After a buisness truck hit me i was injured and lost. I called a few lawyers and Bailey Galyen and Gold sounded very nice and willing to help. They even came to my house for me to sign a contract. After signing the contract i never heard from them again.
Finally after 5 weeks they sent the buisness who hit me a letter stating they needed his insurance information or they were going to sue him. I called like 25 times trying to get the status of my case. Everyone kept forwarding me to the next person, (from dallas office to arlington office back and forth).Each and everytime i had to explain who i was and tell them my whole case, accident and all, before they would figure out who i was so they could forward me to the "RIGHT" dept.
I never , not once in the whole 2 months i had them recieved a phone call from them.
After 2 months of keeping me hanging on with and aggrement "not to discuss my case with anyone" they did'nt get a reply from the buisness on the insurance information so they dropped my case after a whole 8 weeks " no insurance company to sue" Justin said.
I asked for my files and he gave me a little sticky note with the guys phone number on it.
After being dropped and 2 months later stilled injured and no legal advise i decided to do my own investigation, went to the police station got the accident report myself and WOW, THERE it was the buisness insurance information. Hired another attorney and they jumped right on it. There was a problem though since it's been so long the tow company sold my totaled car at an aution and made it harder to get all the money i deserved on my car.
So anyways to make a long story short Bailey Galyen and Gold office team do not want to do any legal work, only money hungry and wanting to make little phone calls to insurance companys and take 33% . They are lazy,unprofessional,inconsiderate,cold,and the most uncaring. Even if they read this they wont remember who i was they never remembered me from one phone call to the next.
Kristi
Arlington, Texas
U.S.A.
1 Updates & Rebuttals
Giselle
Any City,North Carolina,
U.S.A.
Speaking as a former paralegal
#2Consumer Comment
Tue, August 01, 2006
I know nothing about the firm you mentioned. I can tell from having worked as a personal imjury paralegal for different law firms: individiual cases were always assigned (immediately) to a case manager a.k.a. legal asst, a.k.a personal injury paralegal. Letters to insurance companies were sent out immediately and everything was documented in a special "personal injury software" that kept track of things like phone calls and client contact. We also kept clients informed on a weekly basis about their case. If a client called and was unsure who their case manager was, the receptionist or anyone for that matter, could type their name into the computer and the case manager's name would pop up, along with the representing attorney's name. The client then would be transferred to their case manager. That is something that use to take mere seconds.
Again, I know nothing about the firm mentioned in the original posting.