Balboa Insurance Group Home Owners Insurance Paid Only $200 for $6500 in Damages. Ignored Dozens of Phone Calls. IRVINE California
My patio cover was damaged by an unusually heavy snow fall. I filed a claim with my home owners insurance company - Balboa Insurance group. The adjuster estimated the cost of repairs at $1200. I contacted three Patio Cover companies to get estimates for the repairs. The estimates I received ranged from $6500 to $7200. Balboa Insurance Group subtracted my $1000 deductible from their $1200 estimate and sent me a check for $200. WAIT A MINUTE! The cover is going to cost me $6500 to repair... Not $1200!!! I proceed to call the adjuster but, She NEVER ANSWERS HER PHONE.
I have left DOZENS of voice mail messages for my adjuster and several of her "Supervisors". I have been leaving voicemail messages for Three Weeks and nobody has called back. This is simply OUTRAGEOUS! Several of the "Supervisors" stated on their voicemail recordingS that they would call back within 24 hours.
Weeks have gone by. They haven't called back. I asked a "receptionist" to be put on hold until an Adjuster was available to speak with me. She told me it was not possible to put me on hold!!! HOW CAN THEY TREAT THEIR CUSTOMERS LIKE THIS AND STAY IN BUSINESS???
Darinsaunders
Hesperia, California
U.S.A.
3 Updates & Rebuttals
Bryan
San Francisco,California,
U.S.A.
Stop Calling Them
#4Consumer Suggestion
Fri, May 08, 2009
I hope you found a satisfactory resolution. I've been looking at insurance with Balboa, which is why your report caught my attention. Three unacknowledged phone calls would have been my limit. At that point: 1) file a Request for Assistance (RFA) with the Consumer Communications Bureau of the California Department of Insurance; 2) file a complaint with the Department of Consumer Affairs; and 3) file a complaint with the Better Business Bureau. Finally, send a copy of all three (in one envelope, or one email) to the company. The impact of the triple-whammy complaint is what you need. Trust me, this always lights a fire under 'em. It works for me.
Good luck.
Bryan
San Francisco,California,
U.S.A.
Stop Calling Them
#4Consumer Suggestion
Fri, May 08, 2009
I hope you found a satisfactory resolution. I've been looking at insurance with Balboa, which is why your report caught my attention. Three unacknowledged phone calls would have been my limit. At that point: 1) file a Request for Assistance (RFA) with the Consumer Communications Bureau of the California Department of Insurance; 2) file a complaint with the Department of Consumer Affairs; and 3) file a complaint with the Better Business Bureau. Finally, send a copy of all three (in one envelope, or one email) to the company. The impact of the triple-whammy complaint is what you need. Trust me, this always lights a fire under 'em. It works for me.
Good luck.
Cory
San Antonio,Texas,
U.S.A.
Call My Step-mother
#4Consumer Suggestion
Wed, January 28, 2009
Couple years back my Dad and step-mother had a pipe break in the wall of their bathroom. It caused around $7,000 damages after all was said and done with plumbers and carpet guys. The insurance company sent them a check for $1,800 after their $1,000 deductable. She was livid. Her first husband was a VP for that insurance company. She gets on the phone and tears everyone a new one and demands to speak with the president of the insurance company. They send 'em another a check for $5,200. $5,200 plus the $1,800. It covers everything including their deductable. Go up the food chain. Above the adjuster's head. If that doesn't work, contact an attorney and let him send 'em a letter. It shouldn't cost you more then a hundred dollars or so. File a complaint with your state's insurance board or whatever they're called. That ought to get some action out of them.