Complaint Review: Bally Total Fitness

The problem arose when my location closed. 

1) They have less than 2 weeks notice

2) They did not call or email any members so people that didn't go that often may still not know that they are being charged for a location that no longer exists

3) They didn't automatically cancel your membership, they just transfered it to a Global Membership where you could go to any club.  Which would be great if the closest location to me wasn't FOUR HOURS AWAY.

4) Every time I called their customer service line it took forever to get a live person and their calling system hung up on me twice.

5) I was told that I could not cancel my account or request my refunds until the club was closed.  Now I know that it was because without a location to go to I have no recourse when they screw me out of my money.

5) After 3 calls where I was told that I would receive a refund of the $220 that I had left in personal training I was told that the claim was denied and my sessions had expired.  When I stated that I was already told that I would receive the money, they said that I received incorrect information and it was a "training opportunity" for them.

6) Through a very long conversation with a "manager" Manuel, all I got was rude, curt responses, and zero attempt at any level of customer service.  They know full well that it would cost me more than $200 to get an attorney to get my money so they know they can keep it and I don't have anything I can do about it.

7)  Each time that I called and they said I would get my money I asked them to send it to me in writing.  They didn't just not do it, they flat out refused to.  Now I know why....they had no intention of sending it to me.

Sheri - Olathe, KS