Balsam Hill admitted defective $800 Christmas tree but refused to send new tree Nationwide
I bought a Christmas tree on sale for $850. It was delivered late and was defective. I was on the phone over an hour and emailed 9 photos of the defective tree, which they finally admitted at the end of the hour was defective. I requested a replacement tree be sent for our Christmas celebration on Friday. My husband is disabled and I can't lift the tree to take downstairs and outside for Fed Ex to send back. The tree weighs over 80 pounds and we cannot lift it down the stairs. We have to hire others to lift the boxes into the house and assemble the tree
So we are celebrating Christmas Friday with a defective $850 tree.