Balsam Hill No Product Support Redwood City CA
I purchased a rather pricey 9' artifical tree with lighting from this company about six years ago.
The lights are controlled by a remote control on which you can select White/Colored/All Lights. One of the function switches is bad, so I logged on to their website today to request information on where to buy a replacement. I was told that remote control no longer exists.
This company has pretty products but won't support them once you are out of warranty. Beware when considering one of these expensive artifical trees!!!