Complaint Review: Banfield Pet Hospital

I am writing to let you know about the horrible treatment I have been receiving from Banfield customer service department. I have been working on an issue for over 4 months and all I am being told is lies. Banfield are taking money from 2 accounts of mine but for some reason, they can only find one payment. I have sent bank statements from Wells Fargo and Discover showing where these are being draftedand my banks have called but I am still being told that there's nothing that can be done. As of yesterday, when I called and asked to have my call escalated, they told me no. That's unacceptable. I worked at Blue Cross and Blue Shield as a customer service manager and I would have never of stood for on of my reps to treat anyone like that. I have since retired and am on a fixed income, so taking extra money out of my account is not right. I you guys have taken about an extra $250 away from me and all I am being told by you is "Oh well, there's nothing I can do about it.: It's amazing how Banfield can find the accounts when the banks fraud department contacts them but when I call they can only find one account with one payment