Bank of America BAC BAC sold my mortgage but failed to forward four months of payments I'd sent them to new lender unknown FAX is 800 520 5019 Loan Processing Center Nationwide
In the Spring of 2012 BAC sold the mortgage on my property to NationStar. Under their contract, BAC should have forwarded my bank's automatic monthly checks to NationStar. BAC didn't do that.
It also failed to notify me of the sale of the loan. I was travelling and did not discover this issue until NationStar filed a report with credit bureau that it was about to foreclose due to four missed payments.
Each person my banker, my son, or I spoke with at B of A (phone 866 466 0979) said this was impossible.....BAC always forwards the payments when it sells a mortgage. Each time we phoned BAC we spoke to a different manager, none of whom were available for a 2nd call. Ditto Nationstar. Each manager we spoke with was terminated before our next conversation.
We provided proof of cancelled checks for each of the months in question to both BAC and Nationstar. The checks had been deposited by BAC. No response.
To avoid NationStar foreclosure we sent four (4) extra mortgage payments pending BAC finding my funds. NationStar continued to show me delinquent on my mortgage since I had not paid late fees and penalties. It ignored the fact that cancelled checks proved I wasn't late. It refused to change the credit report that showed me in apparent delinquency.
Almost a year into the struggle to locate the missing funds and get either BAC or Nationstar (or both) to fix the damage to my credit report, a young man named Justin phoned me from BAC. He said he'd 'found the missing payments....still at BAC....and that he had to take it up to a higher level supervisor." He said he'd call me back the following Monday. He never called again and I can't find him.
We keep contacting both BAC and Nationstar, but they don't put phone numbers on their letters and don't provide names of people who will still be employed by their firms when we call back. BAC doesn't even put an address on its letters.
It's been two years. It's time to take action against BAC (the culprit) reporting them to the SEC and if necessary taking legal action to get my missing mortgage payments returned, get my credit report cleaned up and have Nationstar acknowledge that my mortgage is over paid by the amount of the extra months payment sent to them in 2013.
Today I received the attached form letter from BAC
BAC made this loan to a Texas resident on a California property.
2 Updates & Rebuttals
Thank you for your suggestion
#3Author of original report
Thu, March 19, 2015
No. The Justin I spoke with was very honest. He said he'd had to search, but he'd found my payments that B of A had failed to forward to Nationstar and that he needed to take the matter to a supervisor to find out how to handle transferring the payments to Nationstar or back to me. I asked that they speak with Nationstar and forward payments plus penalties to it so that my credit could be cleared. He agreed that was clearly the goal and he'd call me back. I suspect he was fired.
Karl
Highlands Ranch,Colorado,
USA
Calif. Client,
#3Consumer Comment
Thu, March 19, 2015
You mentioned a person named Justin in your Ripoff Report. If you type in 555030 at this site and scroll down to the consumer comment that was posted exactly two years ago on March 19, 2013 at Ripoff Report #555030, you will see several photos and one of them is a person named Justin. I believe that his last also name appears with his photo.
Question: Could this be the 'Justin' that you mentioned in your Ripoff Report?