Complaint Review: BANK OF AMERICA

WORST EXPERIENCE OF MY LIFE!!!!!!

Anyone who banks or does any kind of business with BANK OF AMERICA- BEWARE!

I had a fire claim in where the insurance company issues the money to the bank and the bank holds it and disperses as per a draw schedule OR percentage of completion of repairs DEPENDING on whom you speak to that day at BOA. You can honestly call about the same situation (which I have) and each poorly trained representative will tell you a different story, NO LIE! I have had the WORST experience with this bank and trying to rebuild my home. It was a bad enough experience- but then to get money out of these people that they have been holding for TWO years from my insurance company is an absolute HORRIBLE experience.

At this point I am 85% complete from rebuilding my 335,000 home in where the bank is still holding $12,000.00 of the $118,000 I received- Do the math- we are out of pocket a lot more than they are holding. I have paid the mortgage ON TIME for TWO years not living on the property- and still get a hard time??? I have submitted another draw schedule to reflect what was left and told this is what I need to do to get money dispersed according to the contractors request (as per a representative at BOA) Still nothing- I have sent in receipts showing that I have spent more money than I was given by the insurance company (as per a representative at BOA) and guess what STILL NOTHING. I have sent in the completion of repairs to show that I am at least 90-95% complete (as per a representative at BOA) and guess what- STILL NOTHING- I have spoke with floor managers (GWENDLYN LAWRENCE and BRIAN) last week who told me she was putting a request in to have at least a percentage of what was left so I can pay the contractor and guess what- SHE NEVER DID IT- I mean talk about inconsistencies and being lied to!!! This is prime example!

I cannot wait to get this house done and get a new bank because this has been the WORST experience ever! If I can assist anyone with the dispersement process at this bank--- I am not even sure what the advice would be, because taking names and numbers and talking to managers sure does not help. These people are the most poorly trained representatives EVER! I also wonder if they made any kind of interest off the money sitting there- it should go back to the insurance company if so!!!