Bank Of America Deceptive practices to implement highest interest rates Wilmington Delaware
Before Bank of America bought out MBNA, I never had one issue in over twenty years. Since their takeover I've had nothing but problems. Each incident has involved mistakes on their part or representatives giving incorrect information - both of which I have had to pay dearly for!
The second injustice done to me involved paying my bill online. The payment did not go through even though their tech support people told me they see where I went in and made a payment! When the payment did not come out of my account I called to see what the problem was. They told me that my payment was late (even though I've never had a late payment of any kind in over 50 years!) and that my interest rate was now increased from 3.99 to 19 per cent. Each rep I spoke to was nasty, rude, would overtalk me and not let me say anything and then would hang up on me! The supervisors were no better. They do not stand behind what the reps tell you so the best thing is to get away from this company and never go back.
I've also spoken with several attorneys about this matter who have told me that their practices are deceptive and widespread and they hear this sort of complaint several times a day. This is backed up by the number of complaints I've seen here on ripoff reports. One can only imagine how many people have been ripped off and have not had the wherewithall to make a complaint!
They do not care about their customers; only the money they can squeeze out of them. What happened to the old-fashioned common courtesy of yesteryear? Let's ban together and get a class action lawsuit against these criminals. I am calling an attorney now!
Sandy
Lincoln, Nebraska
U.S.A.
4 Updates & Rebuttals
Nrveeder
Le Center,Minnesota,
U.S.A.
I agree
#5Consumer Comment
Wed, October 03, 2007
Sandy, I agree with you, that BOA does not care for their customers. I've gotten several emails from Customer Service in response to problems I've had with BOA...for example, paying a bill online: Making the payment before the due date, only to find out that the payment did not post, and getting a late fee tagged on, in addition to an increase in interest rate. Their email responses are "cookie-cutter" resonses. "We're sorry, we value your business, and we'll do what we can to correct the problem" Which is TOTAL B.S. When I asked to have the "problem" corrected, I get "Oh no, we can't do that, you'll have the higher interst rate for 6 months, in addition to a late fee". We're getting penalized for their incompetence, and it's frusterating that we have to pay for it. Incidentally, I closed my account with them, and I got a bunch of song-and-dance from them to "please stay with us, we'll do what it takes to keep your business" when I told them I wanted the late fee removed, I got "Nope, can't do that". I guess they don't want my business that much. Thank God my account is closed and I don't have to deal with those incompetent idiots.
Nrveeder
Le Center,Minnesota,
U.S.A.
I agree
#5Consumer Comment
Wed, October 03, 2007
Sandy, I agree with you, that BOA does not care for their customers. I've gotten several emails from Customer Service in response to problems I've had with BOA...for example, paying a bill online: Making the payment before the due date, only to find out that the payment did not post, and getting a late fee tagged on, in addition to an increase in interest rate. Their email responses are "cookie-cutter" resonses. "We're sorry, we value your business, and we'll do what we can to correct the problem" Which is TOTAL B.S. When I asked to have the "problem" corrected, I get "Oh no, we can't do that, you'll have the higher interst rate for 6 months, in addition to a late fee". We're getting penalized for their incompetence, and it's frusterating that we have to pay for it. Incidentally, I closed my account with them, and I got a bunch of song-and-dance from them to "please stay with us, we'll do what it takes to keep your business" when I told them I wanted the late fee removed, I got "Nope, can't do that". I guess they don't want my business that much. Thank God my account is closed and I don't have to deal with those incompetent idiots.
Nrveeder
Le Center,Minnesota,
U.S.A.
I agree
#5Consumer Comment
Wed, October 03, 2007
Sandy, I agree with you, that BOA does not care for their customers. I've gotten several emails from Customer Service in response to problems I've had with BOA...for example, paying a bill online: Making the payment before the due date, only to find out that the payment did not post, and getting a late fee tagged on, in addition to an increase in interest rate. Their email responses are "cookie-cutter" resonses. "We're sorry, we value your business, and we'll do what we can to correct the problem" Which is TOTAL B.S. When I asked to have the "problem" corrected, I get "Oh no, we can't do that, you'll have the higher interst rate for 6 months, in addition to a late fee". We're getting penalized for their incompetence, and it's frusterating that we have to pay for it. Incidentally, I closed my account with them, and I got a bunch of song-and-dance from them to "please stay with us, we'll do what it takes to keep your business" when I told them I wanted the late fee removed, I got "Nope, can't do that". I guess they don't want my business that much. Thank God my account is closed and I don't have to deal with those incompetent idiots.
Nrveeder
Le Center,Minnesota,
U.S.A.
I agree
#5Consumer Comment
Wed, October 03, 2007
Sandy, I agree with you, that BOA does not care for their customers. I've gotten several emails from Customer Service in response to problems I've had with BOA...for example, paying a bill online: Making the payment before the due date, only to find out that the payment did not post, and getting a late fee tagged on, in addition to an increase in interest rate. Their email responses are "cookie-cutter" resonses. "We're sorry, we value your business, and we'll do what we can to correct the problem" Which is TOTAL B.S. When I asked to have the "problem" corrected, I get "Oh no, we can't do that, you'll have the higher interst rate for 6 months, in addition to a late fee". We're getting penalized for their incompetence, and it's frusterating that we have to pay for it. Incidentally, I closed my account with them, and I got a bunch of song-and-dance from them to "please stay with us, we'll do what it takes to keep your business" when I told them I wanted the late fee removed, I got "Nope, can't do that". I guess they don't want my business that much. Thank God my account is closed and I don't have to deal with those incompetent idiots.