Complaint Review: Bank of America

I had a credit card with BofA since 2008 and they purchased my mortgage about a year ago.  Because they miscalculated my escrow amount, they were overcharging me monthly causing my escrow account to be thousands of dollars in excess of the amount needed for taxes and insurance.  I notified them of the overpayments and asked them to re-calculate my payment to no avail.  After my house was re-assessed at a lower value, I knew that my escrow payments were significantly over the taxes I needed tp pay.  BofA still would not adjust my payments. So when I made my next payment, it was on time but just the full amount of my principal and interest (not the escrow). 

They sent me back a check in the mail for my payment with a notice that they do not accept partial payments.  By the time, I received the mortgage payment back, weeks later it was already past the due date and they had notified the credit bureaus that I was in default in my mortgage.  I immediately sent the payment back with the escrow payment and until the issue was resolved continued to make the incorrect escrow payments. However by that time the damage had already been done.  

A month later, I received a check in the mail for $8000 for excess escrow payments for 2011.

A month later, BofA closed my credit card account after I paid the balance in full.  When I called to inquire why, they told me my account was closed because of the 30-day late payment on my mortgage- my account was being closed due to the recent "delinquency". 

These people are idiots.