Complaint Review: U.S. BANK

We had a very bad experience this morning with the U.S. Bank 25 E. Washington Street Chicago Illinois 60602. I have family members who periodically play the Illinois Lottery but never seem to win. However, my son won $3,330 the other day and wanted me to go down to 69 W. Washington Chicago Ilinois the George Dunne Cook County Administration building with him. The people there were very nice and helped us navigate the process cordially. Because as I said we never win anything so we did not know. After completing the paperwork the security guard instructed us to go to  the U.S Bank. This is where the Illinos lottery does their banking. Upon entering the bank we were greeted by Branch Manager/Assistant Vice President Melissa Delia. My son submitted the check to her and she ask my son if he was a customer? (No). She then stated that it would be a $7 fee to cash the check. Mind you the Illinois lottery has an account with this bank. Secondly she then stated that she would have to give my son a thousand dollars in $20 bills. I was appalled to say the least. There were a few other African Americans in this bank cashing their winnings and the counting machine was running off $20 bills. No banking employee asked any customer how he or she would like his or her money.  They simply piled up $5 $10 $20s and gave it to the customer....institutional racism. Lottery money is real money and we win just like we lose. You can not discriminate against customers who come into your bank because of how you feel about gambling, their race, sexual orientation, religion, etc. There's more...my son presented his identification to one of the employees who identiflies herself as Ayana Esquivel (relationship consultant.) As we were standing in line Ms. Esquivel was asking my son inappropiate questions. Where did you work at last? What are you now doing for a living? I told my son not to answer any questions and took my camera out to video this dialog and behavior. At this time the manager Melissa stepped up and stated that this was the policy to ask questions and if you do not answer the questions for the profile we will not be able to cash your check. I replied by saying Illinois lottery has an account with you. My son does not. He presented a valid Illinois identification card and now you are violating his constitutional rights. Melissa also told me that I could not video this public place or conversation. An infraction and infringement upon my constitutional rights. That being the 1st amendment freedom of speech, freedom of the press, and freedom to express. I also stated that I would like to see this policy in writing. Upon leaving Melissa printed out a form in which she describes as confirming what she had initially said. However, on the contrary...it pretty much confirms what I said. I will try to post the picture of the policy Melissa gave to me. And this policy pretty much states that the customer has to have proof of identification. But he or she does not have to be interrogated or interviewed as to their work ethics, etc. This is systemic and institutional racism once again. Sending my son to a poor dilapidated area, impoverished, low income, crime rate is high, etc. with a thousand dollars worth of $20 bills. This lady needs to be removed from this job. When you guys run into situations and people like this ...please take the time to write them up. I am tired now but I will call them out every time. Thank you for reading have a great day!!!