Complaint Review: 5/3 bank

5/3 bank (who is definitely NOT making banking a 5/3 better) failed to communicate that my mortgage payment amount had changed as a result of an escrow adjustment they made and when I continued to make the old payments rather than credit them as partial payments or communicate with me that the payment had changed the bank's personnel (Lindsay and Maria) report that the money was held and then sent back t me in the form of 3 checks. I have not received of cashed any checks from Fifth Third bank and notified them of this and so given that they have neither credited any part of the monies I have paid nor returned them as they stated it is my position that they fraudulently retained my money without crediting the payments to my account. 

To add insult to injury I only found out about this when a reliable bank with whom I do regular business notified me of the change on my credit report as a result of 5/3 bank's blaming me for their own errors 

They are a nightmare to deal with. I have been locked out of the online portal where you make payments, repeatedly been given inaccurate information about even the process of making payments and the bank simply acts as though I am supposed to know which of their employees to belive and when to beleive them

Do yourself a favor pick another bank. Based on my experience ANY other bank