BANKCARD UNIVERSITY PERSISTENT FRAUDULENT CHARGES IN MY DISCOVER CARD SALT LK CITY Utah
Since December 2006, BankCard University and REGNET charged monthly and repeatedly my Discover Cards and continue to do so, despite my complaints.
In order to get rid of these charges, last month I asked Discover to replace my creditcard ending in 3540, which they did. To my astonished surprise, the new Discover credit card ending in 1386 recorded the security dispute adjustments in my behalf, but days later put back through transfer balances those fraudulent charges into my NEW Discover credit card.
Moreover, this morning I tried to complain to the Discover Custumer Service, but all three representatives ( Lisa, Bob, Michael ) put me on hold without any resolution whatsoever.
Please help my to find a solution to this matter which is nerves and time consuming.
This is an ultimate attempt to reach an resonable resolution, befor complaining about all this issue to the Better Business Bureau.
Thank you.
Dinu
Hayward, California
U.S.A.
1 Updates & Rebuttals
Kdavis
Marysville,Ohio,
U.S.A.
I can help
#2UPDATE Employee
Sat, October 27, 2007
I have worked w/ Discover Card for one yr....
first of all you said you did change the account number yes?
did you ever give the number to either company? if so you cant claim it as fraud...it has to have a disputes rep open a disputes case against them...if you didnt then you can claim it as fraud and go that route
when you change your number EVERYTHING will transfer over but the company wont be able to charge any longer unless you give them the number... opening a disputes case is very hard to comprehend....you will see the orig chrg the temp cred we put on your account as good faith...then the credit they put thru w/ the chrg we put thru to take back our orig cred...which = 2 cred 2 charg = $0
how did this end up can you tell me?