Complaint Review: BankofAmerica

Had Equity Line with BofA for many years and when I had tried to refinance the line, I was told that they wanted the first mortage in the loan whic I declined. 

I had found another bank that will refinance the Equity line and signed the paperwork and was told on the 18th that a check was wired to BofA.

BofA chose to not cash the check stating that they were want to redo the loan but had not contacted me at all regarding the loan.  It is now June 1st and the loan with BofA still has not been paid off and now attempted to debit the money from the account as payment for the line.

BofA is refusing to accept that the loan is refinanced and now making it that the current bank I have had to reissue the wire of funds.

This is so wrong and BofA is now trying to collect funds on a loan that is paid off.