Complaint Review: Bankrate

Netquote's service and business practices are abusive with agents money, time and trust. They sell recycled leads, fake leads and abused my finances. I have had a relationship with this company for over 9 years, and since they were bought out by 'Bankrate' they have been extremely abusive with agents and unsuspecting consumers that never requested quotes or requested a quote months prior. The quality of leads has diminished since 2007 possibly because of the industry and economy, but much of the quality has been because of unethical business practices by company executives and service staff.

I had several conversations with supposed potential customers wanting quotes. Most of which would say they receive between 1 and 30 calls from different agencies both in and out of the state of Oregon; some international from a handful of people. The premise of Netquote's promise to agents is that they only sell the leads to a maximum of 8 agents but mostly 4 agents will actually receive the same leads. Nevertheless, on average I have yet to see only 4 agents getting one lead, and in fact I would say because 'Bankrate' purchased "Insureme and AgentInsider" they actually have the same leads getting sold to all 3 companies which demonstrates to me these leads are actually sold 3x8 or 24x's bare minimum. I know that Bankrate is selling one lead to all 3 companies, because I have been with all 3 companies and checked with at least a couple of friends who were shocked to notice I received the same lead they had received when they purchased from 'Netquote' and I purchased from 'Insurme.' When you call the company because either the prospective client stated they didn't want to be called anymore because of constant calls, or because they never requested a quote or had requested a quote sometime ago and have since then found insurance elsewhere; the service staff is verbally abusive in various degrees.

The service staff tend to acknowledge you as either being a liar or an idiot, and they speak down to you constantly either way. 3 Names that stick out are 'Sara, Melissa and Brian.' In all my years of being involved in business I have never felt like my clients owed me anything nor would I ever talk to them with an undermining tone even if I disagreed with them. However the service staff has gotten really good at calling agents out, disrespecting them and their management 'Verna (management) does the same.' No appears to listens to the individuals paying the company hard earned cash. My biggest issue with this company is in the past I have referred this company to other agents--and I hear the same complaints over and over again; then as of recently they steal my money by being unethical with how the company conducts business. Just recently they took $400 from my bankcards then the next day closed my account with them. For no reason they just stole my money--never returned my money or even apologize for taken my money. Yet their service reps think you should tolerate the abuse...I have never seen such a shady operation in my entire life. I think with all the money and scamming that is going on with this company I am going to make it my goal to expose them. What is irritating most is that they are in bed with other internet lead providers from what I've understood listening to their staff--Quote Wizard, Insurance leads or Allwebleads and a couple of other vendors. There service reps say that they sometimes get leads from these other vendors which obviously sell the same leads to their own agents. What a scam!!

Your Desired Resolution:
I want every dollar back that you recently took since the month of November until recently. As well, I want a letter of apology from those mentioned for constantly tampering with my finances and being problematic.