Complaint Review: BANKS FINANCIAL SERVICES

We were contacted by Banks Financial via email on 11/24/2014.  We were told that they were specialist in providing loans of all types even if you previously had some bad credit history.  We applied online on 11/26/2014, and received a conditional approval on 12/01/2014 via email.  We submitted supporting documents along with signature on the enclosed loan documents with an official looking letter head signed by company President Albert Shaw.  We were contacted via email from a Mr. James Koller from the "Funding Department" that we were approved and need to submit a security deposit in the amount equal to 5 loan payments. We were advised to use the "Green Dot" money card only.  We submitted the initial payment as requested along with an additional 50.00 fee for same day funds transfer.   On 12/3/2014 we were told that the loan was not funded due to some addtional credit data that had just come up on a credit review, and would need to submit addtional payments equalling an additional 2 months worth of loan payments. (Total inlcuding fees paid: $800.00). After we paid the additinal fees the next day we were told the loan fell through and would take approximatley 5-7 days for the money to be refunded to us.  We have not recieved our refund, and when calling the company the representatives hang up on us.