She does NOT contact the customer via phone,
email or otherwise as stated by ebay, and furthermore, she buys secondary items to leave more negative feedback, which is an ebay violation.
I suspect she may need meds due to the type of feedback she leaves and her personality. She exhibits symptoms of being bi-polar, as I have had experience with folks plagued by this in the past. She seems to be paranoid about everyone out to get her and she seems to think because she doesn't take the time to contact a seller that they are thieves.
She is a horrid person to deal with, and you have been warned.