Complaint Review: Barcalounger Corporation

I am having a very disturbing issue with-


Mr. Wayne Stevens
President & CEO/
Mr. Phillip Chamberlian
Vice-President
Baracalounger Corporation
P.O. Box 6157
1450 Atlantic Ave.
Rocky Mount, NC 27802-6157
Customer Service Representative: Ms. Annette Scott

They are not abiding by there lifetime warrantee clause for Baracalounger recliners.

It appears that Mr. Wayne Stevens and his what appears to be friend Ms. Annette Scott his customer service representative would rather take full advantage than to rectify the problem at hand.

From what I gathered from sources both Mr. Wayne Stevens and his what appears to be friend the customer service representative Ms. Annette Scott would rather go through me contacting you which they stated they would than to rectify the issue. From what I gather, they both are laughing and together are both enjoying what they are trying to accomplish. The power trip to WIN over taking advantage. Mr. Wayne Stevens would rather have bad publicity than to rectify the issue. My mother and I never have had an issue like this or have been treated so poorly from two people who one source I have spoken to mentioned that they both must have ice running in their veins and cold blooded to do something like this and laugh together and enjoy it. My mother and I are very nice people and are very bitter at this point. You would be to if you had gone through what we have with Mr. Wayne Stevens and his what appears to be friend Ms. Annette Scott.

2

Here is the issue at hand-

I purchased two Barcaloungers that were delivered to my house. They cost $809.00 each, reaching a total of $1618.00 plus tax. I treat them with leather polish once per month. We have had pleasure and comfort with them.

They have required no service whatsoever.

Now, the one needs very minor repair, and the other one needs a little more repair, covered under their lifetime warrantee section.

Since the Barcaloungers have served us so well, and have required no service, could you please repair them for us. We should have many, many more years of pleasure and comfort with them.

Mr. Stevens and his what appears to be friend will not assist in any way shape or form and appears to communicate to me that I can contact whom I please and do what I want, he and his what appears to be friend Ms. Annette Scott will not do a thing for us.

Mr. Stevens and his what appears to be friend Ms. Scott could not care less and mentioned that I should go ahead and contact them rather than rectify the issue at hand.

I also contacted-

Brian Mc Dermott
Partner
Hancock Park Associates
10323 Santa Monica Boulevard #101
Los Angeles, CA 90025
(310)553-5550, ext. 116
(310)500-9943 (cell)

He is affiliated with Barcalounger, and claimed he is trying to assist us. However, I found out he was playing games.

I contacted the Federal Trade Commission who said that under their "Lifetime Warrantee" clause they need to either repair the recliners or replace them free of charge. They will not abide or honor the FTCs information.

It appears that they are doing this to us because we are a widow and an orphan and feel they can take advantage of the issue. This is true because some retailers said that they abide by this with other customers.

3

NO COMPANY SHOULD PUT A CUSTOMER THROUGH ALL OF THIS AGGRAVATION.

Baracalounger is stating that the issue is closed and that we have come to an agreement. This is FALSE. We have in no sense of the word come to any agreement and the case is in no way closed.

Could you please assist me with this issue?


The Barcalounger warranty is below. Mine is under "Mechanism and Frame". My repair is for the black metal parts.


WARRANTY INFORMATION
The BarcaLounger Corporation makes the following Limited Warranty to the original consumer under normal residential use. Submitted claims must be accompanied with proof of purchase. There is no warranty for commercial, rental, business or institutional use. The warranty also does not include conditions resulting from inadequate maintenance, abuse, cleaning care or exposure to chemicals.

Mechanism and Frame

The black metal parts of the reclining mechanism and the wooden frame parts will be free of any defect in workmanship and material as long as the original consumer owns the furniture. Replacement of these parts will be made at no cost as long as supplier's parts are available.


Fabric / Leather
BarcaLounger warrants all our upholstery fabrics and leathers against defective materials and workmanship for ONE (1) year from the date of purchase. This warranty covers seam failure, fabric separation, and nap loss. Excluded from warranty are cover fading, pilling, stretching, and dye lots.

Natural markings such as scars, brands, wrinkles, grain variation, etc., will be considered normal characteristics and not construed as defects. Since no two cows are identical, no two hides will be exactly the same, so natural markings and color variations can occur.

Where there is evidence of excessive soiling, abuse, improper cleaning, or where some form of chemical has been applied, the warranty will not apply.
Motorized Parts
All motors, vibrators, and electrical components will be free of any defect in workmanship and material for TWO (2) years from date of purchase.
All Other Parts
All other parts of the chair will be free of any defect in workmanship and material for ONE (1) year from the date of purchase.
Procedure for Claim
Any defect covered by this warranty that is reported to the BarcaLounger Dealer during the first year from the date of purchase will be repaired at the expense of BarcaLounger Corporation, except for the cost of packing and shipping to and from the factory or designated repair station. After one year from the date of purchase, the consumer will be responsible for all repair labor and shipping costs of parts. If return to the factory or designated repair station is necessary, all packing and shipping costs will be responsibility of the consumer.
CAUTION
Do not allow children to play on this mechanized furniture or operate the mechanism. The leg rest folds down on closing, so injury to a child could result. Always leave in an upright and closed position, and keep hands and feet clear of mechanism. Only the occupant should operate it.

Copyright 2001. Barcalounger, Inc.
All rights reserved.
Developed for optimal usability.

I would like to bring this to your attention concerning-

Linda Vitale
Better Business Bureau
5540 Munford Road, Suite 130
Raleigh, NC 27612

I sent in a complaint against a business and it appears that Linda Vitale handled the issue unjustly.

It was brought to my attention that Linda Vitale personally knew on a first name basis and emailed a lady named Barbara Batt who I never heard of at Barcalounger. The email appeared to mention the effect that because Linda Vitale knew her on a first name basis, Linda Vitale just wrote that Baracalounger is in good faith and that Barcalounger did all the right things and that I an orphan and my mother a widow were in the wrong and the case is closed.

Barcalounger also sent a copy of this to numerous sources mentioning that they may contact Linda Vitale personally to tell them that Barcalounger is in the right and that an orphan and my mother a widow are in the wrong.

I knew there was something fishy about this BBB office when they did not provide my part but instead just wrote "customer satisfied" and just closed the case.

My mother and I have a very normal life. We never had to anything like this before. After my sister and father were killed by a drunk driver, life took on a whole new meaning.


Dr. gregory e.
Livonia, Michigan
U.S.A.