Complaint Review: barleygreendirect

Buyers beware of the following website http://www.barleygreendirect.com/ Julia Palmer is the POC for this website.

I had been purchasing Barley Green from her website for a couple of years, my last purchase was 5 bottles for a total of $149.95; I was not charged shipping.  When I opened my first jar I noticed it was missing about a 5th of the product.  I decided to keep it anyway and tried some of it.  It tasted bitter and somewhat crunchy, it was never bitter or crunchy in the past.  I checked the other jars I had received and noticed that they were all missing about a 5th of each jar.

 When I contacted Julia Palmer via e-mail and told her I wanted to return them because there was something wrong with the product she told me a 3 digit code to write on the package for my refund. She also stated I had to pay for the shipping.  She did not supply an address so I went on her website and used that address.  She ended up refusing my package when it was sent to her stating it was the wrong address; she never told me she was going to refuse the shipment nor did she ever tell me a different address to ship it to.

 Now I am out the cost of all of the jars and the shipping.  There is no way now that I would trust her to reimburse me even if she gave me a different return address; so when the shipping/vendor where I shipped the package from called me today about my package being returned I told her to throw it away because the product is no good and I am not going to spend more on shipping and be out even more money.