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Barnett's Harley-Davidson SHIPPED ME A $31,000.00 HARLEY-DAVIDSON that NEVER STARTED when it came out of the crate and is still NOT running. Rip-off! EL PASO Texas
Hi,
I thought you'd like to hear or print this, it's about a broken dream! I'm 27yrs old I just bought my first 18 wheeler and working very hard to make a dream come true I was approved from Harley-Davidson Credit for a loan of $31,000.00
I found a bike at Barnetts H-D, El Paso,Tx. 2001 FLHRI with a 125 cub inc. engine all chromed out and under 2000 miles a dream come true! BUT I did every thing over the phone and on line as I couldn't go to Texas and this was a large dealer, they sold me a warranty so I felt it was a good deal WRONG!
Barnett's worked on the starter twice before. They shipped the bike to me as they said it didn't sound quite right. They shipped the bike to me I received it on the 1st April 2004. I took it out of the crate there was a lot of damage that I was never told about. I was told it was nearly new condition BUT it wouldn't start.
I ended up buying a new battery then it started and it was smoking under the seat a turn signal modular burned up so I had to go back to the nearest Harley store and buy that the high beam didn't work either so over two hundred dollars I was ready to start my dream bike. It started I rode it for about 5 or 6 hours that day the 3rd April 2004, went to bed got up and the bike didn't start I called Barnetts after about 8 phone calls they told me to have it towed to the nearest Harley shop and they would pay for it, I paid the tow. Champaign Harley called to have it fixed under the warranty BUT Harley-Davidson said it wasn't covered as it wasn't a stock bike and Barnett's should have known that when they sold it to me.
Barnetts said they would pay, but I had to pay cash for them to order a part, but then Barnett's didn't want to pay what they were charging so after 3 week's Barnetts picked up the bike and took it to Oak Lawn,IL. They tried to fix it and brought it back to me on the 23 April 2004. I got there the next day tried to start the bike but it only made a grinding noise.
I called Barnett's and Oak Lawn. Oak Lawn came and picked up the bike and as of today they still have it waiting on Barnetts to do something as they said Barnetts should take it back as there is some thing really wrong with it but they don't want to take it back. Harley-Davidson Credit said it's not their problem.
I have to pay the note or I'll have bad credit for nonpayment of the loan. HELP!! I am just starting out I can't afford bad credit with my trucking job but I don't want to pay over $31,000.00 for a bike that no one can fix. I even called the man that made the engine in it and he said he doesn't want to mess with it. What can I do?
Quinton
ford heights, Illinois
U.S.A.
2 Updates & Rebuttals
Mark
El Paso,Texas,
U.S.A.
I was never contacted
#3REBUTTAL Owner of company
Fri, January 19, 2007
During the time mentioned by this person with a problematic Road King, I was hospitalized. I missed an entire year of work in 2004 being treated for leukemia. I do not know who tried to handle this problem while I was away. This is the first I've heard about it. Even though it was two years ago, I welcome the customer to call myself or my brother Curt anytime. We will try to make it right even now. These are easy machines to fix and we have trucks to pick bikes up anywhere. There are no 125" engines that I know about, so I'm not sure how this bike was modified. But if it needs an aftermarket starter to turn over a big engine, I will provide it.
Mark Barnett
800-736-8173
Anthony
Crescent City,California,
U.S.A.
Reply... NO RUST WHATSOEVER
#3Consumer Suggestion
Mon, July 12, 2004
Sorry to hear of your problem. I bought an 2002 FLSTF from Barnett HD in El Paso also. I made this purchase online...I was told by the salesman ( Jonny Malone )That the bike was in great shape and there was NO RUST WHATSOEVER. I asked twice about there being any rust on this bike because I live on the coast in N. Cal , and everything rusts here. He assured me that there was no rust.
The bike was shipped to my front door by Oak Harbor....I finally get the crate open and the first thing I look at are the pipes and the underside of the bike...Guess what? RUST! and lot's of it.I got online right away and went to the BBB website and I filed a complaint with the BBB office in El Paso. 9 day's after filing this complaint, Mark Barnett calls me and asks what he can do to make this right...He was willing to refund all $$$, or give me a different bike.
He gave me the #'s of some bikes he had on his web site to checkout, but I didn't like any of them. He then said " Hell, It would be easier for me to just give you an '03 model" so I checked out the bike online, and agreed to the swap...Provoded the bike was in exellent shape with NO RUST!
Mark Barnett had a friend of his drive this new bike to my home from El Paso ( about 4,800 miles round trip )and pick up the other bike. The new bike was just as Mark said, great shape and NO RUST.Mark even threw in an extra year on the exteneded warranty for my troubles.
Barnett Harley did the right thing, and I would buy from them again. I suggest you file a complaint with the BBB, Or...just give Mark Barnett a call and see if you can work it out. Good luck.