Complaint Review: Barrington Jewels

Back in May, my fiance and I went in search of a ring. We ended up at Barrington Jewels on the north side of Indianapolis. We purchased a 1ct diamond and paid them to make a ring for us.

Barrington Jewels told us that they were going to make a wax cast that we could look at before they actually made the ring. We were told it would take about a week for the wax. After about ten days I called Barrington Jewels to inquire as to the status of the wax, and was told that they were casting the ring. Barrington Jewels said they didn't know we wanted to see the wax.

So we waited for another week for the ring. We picked it up. It looked ok, but had a deep scratch on the side of it. We took it back to Barrington Jewels had them buff it out.

Then the diamond fell out.
We were at dinner and the diamond fell out of the ring.

We took the ring back to Barrington Jewels and a week or so later they called and said it was all ready. My fiance picked it up, called me, and said This thing is all screwed up. Sure enough It was. The diamond was crooked, the ring looked twisted. You didn't need a loop to see the flaws. It was visible to the naked eye.

So we took it back, and again, Barrington Jewels said they would work on it. They had it a few more days. We went to pick it up and the thing was still all jacked up. I'm telling you this thing looked like a child put it together. Anyway By this time, we were getting ready to go on our trip to get married, and needed a ring for the ceremony. They told us to take it and that they would fix it when we got back.

The photographer took one of those hand shots You can tell on the picture that the ring is messed up.

We get back from our wedding, take the ring back. Barrington Jewels keeps it another week, call us, tell us its all ready to go.

Nope. It's still not right, and Barrington Jewels has shaved so much of the ring down that now it's about half the size of the original. So they tell us we will start all over

Yeah, it's a long story It has been a long and painful experience. Ring is now a four letter word in our house.

To cut it short We finally asked Barrington Jewels for our money back. We have been married now for two months, and now we have to start shopping for a ring again. We started this process back in May, and now it is October, seasons have passed, we are married, and my wife has no ring.

I have to give Barrington Jewels this much credit I think they really did want to make the ring right. I just don't think that Barrington Jewels was capable of doing it. And when we finally gave up on them, after FOUR MONTHS, they did give us our money back. But I didn't care about the money in the first place I just wanted my wife to have a ring.

Erik
Avon, Indiana
U.S.A.