Barry Chevrolet-Chrysler-Dodge-Jeep Faulty Workmanship Ephrata Washington
RVers PLEASE NOTE. While traveling north to Alaska we had the unfortunate experience that our tow vehicle developed a growling noise in the rear end. We had an even worse experience of having Barry Chevrolet-Chrysler-Dodge-Jeep, 548 S Basin, Ephrata, WA 98823 attempt repairs in the amount of $962.06. We later found out the problem was diagnosed by ear only, no teardown for inspection.
Due to sloppy repair practices and lack of product knowledge by Barry Chevrolet-Chrysler-Dodge-Jeeps best mechanics, we left not knowing the growling noise was still there and we now had two defects caused by their best mechanics. One defect put the safety of my wife and I in jeopardy while pulling our 12,000 LB camper. We paid out of pocket to have the defects corrected. I requested reimbursement from Barry Chevrolet-Chrysler-Dodge-Jeep and was told flat out they do not reimburse out of pocket expenses.
We contacted Dodge and were told they do not become involved in workmanship issues. We contacted the Better Business Bureau and the Attorney generals office for the State of Washington only to find out they do not have enforcement powers. We contacted Action Line at Trailer Life; they sent one letter and closed our file, so much for their support. If you have repairs made to your vehicle in the State of Washington the only hope you have is the honesty and integrity of the repair facility.
As of today Barry Chevrolet-Chrysler-Dodge-Jeep have refused to demonstrate their willingness to act as a responsible member of the Ephrata business community and compensate us for our out of pocket expense due to their faulty workmanship.
Bob v
Tucson, Arizona
U.S.A.
1 Updates & Rebuttals
Jesse
Arlington,Washington,
United States
Horrible service department.
#2Consumer Comment
Thu, August 09, 2018
Be very aware of this dealerships service department. I had an front axle replaced well kind of. My pinion on my ram 2500 with miles on it had sheared off and slammed the drive shaft in the transfer case and into the ground. Prior to picking up my truck I got a call from justin in the parts department he told me they sent the wrong axle and had installed in on the truck and needed to order the new one. Justin then told me that they had installed and 1500!!!! On my 2500 don't understand how that was possible. Well i will give the whole story its now been over 2 months and my truck still is not fixed correctly by them.
Well here we go. I picked up my truck the Thursday before memorial day weekend just in time for Camping. Well after I picked it up I went right back. Told Sadie Ball the service advisor that its making a weird noise rhat it has never made. She went and talked to there technician she vame back td me it was just rust from my old hubs on the new axle and that everything was fine. Well went and picked up the camper after unhooking the truck from the trailer I had noticed cables haniging down underneath well that was my brake cables and wheel sensors not attached to either side. Called them the next day told them what I found which they didn't really care and thanked me that i got it fixed.
Left camp got to Wenatchee i needed to really know what the nosie was whell my heag shields where both slammed up tight to my rotors there technician must not know what he's doing. Got over to rhe Seattle area and the vibration and noise was just unbearable so I took it to another Ram dealership. This dealership found that there was a number of problems heres the list. 1) bent drive shaft 2) Crack in the transfer case 3)bad wear pattern on the new gears. 4)gear contact is way off. 5) metal in the differential fluid. 6) crush sleve installed wrong 7) bad bearings 8) rotors where hammered on and off hammer marks all over then. 9) wheel bearings both sides bad.
Cause of that is from taking them off my axle putting them on a 1500 axle taking them off again and putting them back on again!!! I dont know where they hire there technicians but he might want to find a different career. The peoples lives this place put in danger while pulling my 40 foot travel trailer down the road on memorial day weekend is unreal and my and kids as well. They will not work with me to resolve this issue. Cindy there service manager is just a liar, Rebekah the ceo won't return phone calls. and Denver the owner is just as good at not doing anything as the rest if the.. Do not trust these incompetent mechanics at this dealership you will wish you just drove on past