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Barton Carpets And Flooring installed defective poor craftsmenship poor sales men Bellmawr New Jersey
I HAVE A CARPET IN MY LIVING ROOM THAT BARTONS INSTALLERS DID CUT A HOLE IN MY CARPET THE CARPET IS ONLY 5 YRS OLD THEY ALSO CHARGED ME FOR THE TACK BOARD I THOUGHT THEY DID CHARGE U FOR THEM ITS SUPPOSED TO BE WALL TO WALL CARPET WHEN I CALLED THERE SALESMEN HE TOOK A SAMPLE OF MY CARPET AND NEVER CALLED ME BACK THE CARPET WAS CHEAP QUALITY IF I KNEW THEY WAY THIS COMPANY WAS I WOULD OF NEVER BOTHERED CALLING IM DISAPPOINTED IN THE WAY SALESMEN DID HAVE THE CARPET DONE OVRER AGAIN WHEN I SHOWED HIM THE HOLE THE INSTALLERS CUT IN IT PLEASE STAY AWAY FROM BARTON CARPETS
L.cresta
deptford, New Jersey
U.S.A.
5 Updates & Rebuttals
Jeffrey O''Connor
Springfield,Massachusetts,
United States of America
Satisfied Customer
#6Consumer Comment
Fri, December 14, 2012
As a satisfied customer of Barton Carpets, I find this complaint frivolous and worthy of criticism. I am a very satisfied customer of Barton Carpets. As a General Contractor, it would be unlikely that I would hire any other flooring contractor in the area. Unfortunately in todays digital age, anyone can make a baseless claim from their couch without an consequences. John's attempt to satisfy this customers complaints far exceeded what I or most other reasonable contractors would do. For anyone considering this claim, ask yourself a few questions:
1. Would even a layman be able to tell the difference between a hold created by an animal and a hole cut by an installer?
2. Why would the customer wait 4 years before claiming an installer made cuts in a carpet?
3. If you had a five year old carpet with a new hole in it and the contractor offered you 50% compensation, would you think that was good service.
Our Firm will continue using Barton for our flooring needs. We hope you will too.
Best Regards,
Jeffrey M O'Connor
Chief Estimator
jeffrey.m.oconnor@gmail.com
Jeffrey O''Connor
Springfield,Massachusetts,
United States of America
Satisfied Customer
#6Consumer Comment
Fri, December 14, 2012
As a satisfied customer of Barton Carpets, I find this complaint frivolous and worthy of criticism. I am a very
satisfied customer of Barton Carpets. As a General Contractor, it would be unlikely that I would hire any other flooring contractor in the area. Unfortunately in todays digital age, anyone can make a baseless claim from thier couch without an consequences. John's attempt to satify this customers complaints far exceeded what I or most other reasonable contractors would do. For anyone considering this claim, ask yourself a few questions:
1. Would even a layman be able to tell the difference between a hold created by an animal and a hole cut by an installer?
2. Why would the customer wait 4 years before claiming an installer made cuts in a carpet?
3. If you had a five year old carpet with a new hole in it and the contractor offered you 50% compensation, would you think that was good service.
Our Firm will continue using Barton for our flooring needs. We hope you will too.
Best Regards,
Jeffrey M O'Connor
Chief Estimator
jeffrey.m.oconnor@gmail.com
john barton
Bellmawr,New Jersey,
USA
Bartons did nothing wrong
#6REBUTTAL Owner of company
Thu, April 15, 2010
Ms. Cresta we did everything possible. There is no reason to talk negatively about Bartons and its employees. The sample that was taken from your carpet was sent to the manufacture, and they denied your claim. Your carpet was installed over 5 years ago and we were made aware of the holes about 10 months ago. ??? John Barton even offered to pay for half of new carpeting for you, to keep you happy. It was not our fault your carpet had holes in it after 4 years! But John offered you new carpeting at half price. He did not have to do that, he was trying to keep you, the customer, happy even though it was not our fault.
L.cresta
deptford,New Jersey,
U.S.A.
bad salesman and owner
#6Author of original report
Thu, April 15, 2010
IVE TRIED TO RESOLVE THIS PROBLEM.MY K-9 DID NOT PUT THOSE HOLES IN THE CARPET.JOHN BARTON IS LIAR HIS SALESMAN DAN IS A LIAR TOO THEY JUST DONT WANT TO ADMIT IT WAS THEIR FAULT THE WAY THE CARPET IS DAN TOOK A SAMPLE AND NEVER GET BACK TO US ON IT,I CALLED AND SPOKE TO JOHN BARTON HE IS A REAL IGNORANT AND BAD PERSON IS THIS THE WAY THEY SHOULD TREAT THEIR CUSTOMERS A REAL CARPET BUSINESS IS OUT TO MAKE CUSTOMERS HAPPY NOT SPIT IN THEIR FACE,I FEEL REAL DISRESPECTED I MADE A BIG MISTAKE DEALING WITH BARTON CARPETS I WOULD LIKE ONE DAY TO HAVE THEM GIVE ME MY MONEY BACK.LINDA CRESTA
john barton
Bellmawr,New Jersey,
United States of America
Why did you wait to report the hole?
#6REBUTTAL Owner of company
Wed, April 14, 2010
First, as I understand, it was your K-9 family member who put a hole in your carpet, not the installers. And second, if it was the installers who put the hole there why did you wait 4 years to call the company and tell them about the hole? If this was addressed as soon as the carpet was installed, it would have been taken care of. And lastly, you chose the carpet, not Bartons. It was your choice to go with a cheaper, lower grade carpet. Best Regards!!