Basic Internet T-Mobile Reseller ISP, Internet, Broadband Internet
I ordered Internet services from Basic Internet a T-mobile reseller. They sent the device it was slower than promised. I asked to cancel service after attempting to get online. I asked them for a refund as their site promises within 15 days for the device (not the service) They have stalled me when I have called them repeatedly and sent numerous emails. Even though I requested the refund within the 15 day period for the hotspot, they are still stalling and refusing to refund me. I have a recorded message of a CSR there saying I was entitled to the refund and am sending this to BBB.