Complaint Review: Bassa Boutique

Everyone please be careful with BassaBoutique.com. I recently decided to give this company a try because their website and return policy is so assuring: "Remember: If the product is not as described/how it looks in the picture you are guaranteed a refund. Customer satisfaction and security is our main concern and we are continuously looking for ways to improve and serve you better. If you have any inquiries do not hesitate to contact customersupport@bassaboutique.com!"

The bag that I got did not look like the picture at all. The quality of the leather is very bad. There are paint-like spots on the leather and the color is not the same as the photo they posted under the product info on their site. The person who I corresponded with through emails - her name is Zoee - told me that the product picture on their website is an official Chanel picture and "is only a comparison in regards to style not color." They have removed it from their website since my complaint because they " decided not to put up any more comparison pictures as there are some people who are quite clearly confused."

They told me to clean the spots on the leather with some wet tissue or a soft cloth and actually advised me to "to be more careful when making purchases in the future."