Complaint Review: Bastrop Powersports

I purchased an atv 8 months ago (October 2005) not expecting a $500.00 rebate from Polaris. Two weeks after the purchase, I watched a polaris commercial on the outdoor channel, stating that all Polaris atv's purchased during this time period will recieve a $500.00 rebate.

After approaching the owener of Bastrop Powersports, Robert Hoady, and the sales manager Link, about this promotion, I was indeed suppose to recieve a 500.00 rebate due to the purchase of my 2004 500 h*o atv. Since then, I have been given the "Run Around" by the owner of Bastrop Powersports, Robert Hoady. I have had several phone conversations with Robert without closure on this situation. Robert stated that since the atv was sold to me at, or close to dealer cost I was not elibible for the the full rebate, but will recieve a close to $500.00 store credit. Mr. Hoady also stated that Polaris would issue the rebate to the dealer, and then forwarded to the customer. To date, I have had at least 2 phone conversations per month with Robert Hoady about the rebate on the atv, and each conversation ends with a "I'm still checking on the return". Per phone conversation with Robert Hoady's wife this morning (June 2006), They are not going to issue me the rebate. Terrible business, and customer service.

Arlan
Austin, Texas
U.S.A.