Complaint Review: Battlefield Ford Manassas

Beware!

Glenn Hartman in the service department at Battlefield Ford is a Liar

I took my truck in for service, the check engine light was on. Glenn Hartman (confirmed liar) the so called "service advisor" first told me the repair (replacing 2 NOx sensors) would cost around $1,200 including the parts cost of $370 and $373. He was pressuring me to say "go ahead" so I decided to take my time and told him to send me an itemized estimate, which he didn't have and he said he would send it to me the next day. When I got the estimate he was charging me $424.23 and $430.12 for the parts, and $259.90 for labor and $129.95 to reprogram the PCM and retest. (He had already charged me $194.93 for a diagnosis which is literally connecting a laptop to the OBD II and reading the messages). 3 hours for labor was too much and $59.95 for "shop supplies".

I did it myself and bought the parts from Battlefield Ford's Parts Department for $370 and $373, I used a 3/4" wrench borrowed from AutoZone and bought some WD-40 for .99 cents. It literally took me 3 minutes to change the rear sensor and 7 minutes to change the front sensor and I then took it on a 10 minute test drive - all was fine.

Hartman lied to me when I asked him the retail cost of the parts and if that's what I would pay. He is a liar and with that, lost any credibility and diminished the reputation of Battlefield Ford. I am not a Ford mechanic, but I can use the internet and I have a sense of when someone is lying to me.  

Glenn Hartman is a liar and I have his written, itemized estimates to compare to the invoice for the parts I paid for.