Complaint Review: Bay Care Labs

I went to the Bay Care Labs on Keene Rd a couple of months ago.  I had to get blood work and the older woman "technician?" (from Albania?!) tied the tourniquet on my left arm.  It was tied baggy and I asked her about this.  She said "oh, it's fine".  She started to draw blood and my arm started to hurt a lot.  As she had the needle in my left arm she decided to look at something on the side table and turned and the needle twisted in my arm.  I cried out - it was so painful.  The "lead tech?" came in from the other room to see why I was crying out.  I told her what happened.  She did not seem to care and had the absolute gall and said "Have a nice day" when I left crying.  My arm is still in so much pain.  It does not matter if I use ice or elevate it.  My arm feels "weak" when I try to lift my coffee cup.  Every day my arm hurts.  I wake up at night and it hurts.  I still feel her twisting the needle in my vein.  Please please choose very carefully before you go to a lab and get blood work done.  The staff wants to know everything about you - but you have no information about the staff - and you aren't the one with the needle.  Is it a needle or a weapon?  I am so sore!