Complaint Review: BB&T

 I made an online payment through BB&Ts website.  I have proof of this because my computer saved in web pages of the payment center as I navigated through the process.

When I realized a few days later the mortgage payment had not been deducted through my bank account, I called BB&T and they told me they had no record of my payment online.  The operator at this time communicated to me that BB&T had been having many problems with their website.  I have also seen many complaints online from customers who have complained about the BB&T website malfunctions. 

Never the less, BB&T reported my mortgage payment as being 30 days late. 
I tried to dispute through BB&T and was told they could not reverse information submitted to the 3 credit bureaus.  The representatives all tell me that they have no knowledge of a website malfunction.  I have made multiple attempts to speak with a supervisor but am always sent to voice mail.  I have left multiple messages, but have had no return phone calls.  Very poor customer service.

I have had this mortgage for years and never been late with any payment.