Complaint Review: BB & T

BB&T banks are ripping off the consumer by manipulating the processing order of checks, deposits, and withdrawal holds. They also changed the way they handle checks that are deposited. They use to give you full credit for the check at processing time. Now they release $100.00 only and then the remainder at 6:00a.m. Everyone knows that a banks processing time is midnight. Isn't it convenient that they release the remainder of the deposited check at 6:00a.m. It is for the sole purpose of making NSF fees. BB&T also process's checks that you have written from the highest to the lowest amount. This is also to make more NSF Fees. If they were an honest bank then they would process from smallest to highest. I asked the account verification dept. rep why they would process from highest to lowest (I already knew the answer) but he was not able to give a reason. Imagine that. When I told him the reason was regarding NSF fees I was told that I was entitled to my opinion. I informed him that I have had my business and personal accounts with them for 13 years and were they willing to lose that business verses refunding my fees? He stated that BB&T's computer system and policies would not allow him to do that unless it is a bank error. Really? I'm sure a bank that is ripping you off is going to admit to a bank error or that they are manipulating your funds. The funny part is these workers that will not provide satisfying customer service are putting their own jobs at risk. Customers are what keep you in business. I am still trying to figure out if their procedures are legal. If anyone knows, please post. My suggestion is shop your next bank account or first bank account well and read the fine print that they don't expect you to read. Definitely steer clear of BB&T.