Complaint Review:
BB & T
BB & T Branch Bank and Trust NSF FEE SCAM, CHECK HOLD SCAM, WITHDRAWL HOLD SCAM virginia beach, Virginia
BB&T banks are ripping off the consumer by manipulating the processing order of checks, deposits, and withdrawal holds. They also changed the way they handle checks that are deposited. They use to give you full credit for the check at processing time. Now they release $100.00 only and then the remainder at 6:00a.m. Everyone knows that a banks processing time is midnight. Isn't it convenient that they release the remainder of the deposited check at 6:00a.m. It is for the sole purpose of making NSF fees. BB&T also process's checks that you have written from the highest to the lowest amount. This is also to make more NSF Fees. If they were an honest bank then they would process from smallest to highest. I asked the account verification dept. rep why they would process from highest to lowest (I already knew the answer) but he was not able to give a reason. Imagine that. When I told him the reason was regarding NSF fees I was told that I was entitled to my opinion. I informed him that I have had my business and personal accounts with them for 13 years and were they willing to lose that business verses refunding my fees? He stated that BB&T's computer system and policies would not allow him to do that unless it is a bank error. Really? I'm sure a bank that is ripping you off is going to admit to a bank error or that they are manipulating your funds. The funny part is these workers that will not provide satisfying customer service are putting their own jobs at risk. Customers are what keep you in business. I am still trying to figure out if their procedures are legal. If anyone knows, please post. My suggestion is shop your next bank account or first bank account well and read the fine print that they don't expect you to read. Definitely steer clear of BB&T.
2 Updates & Rebuttals
Mike Wilson
virginia beach,Virginia,
USA
class action suite being developed by law firm
#3Author of original report
Thu, October 29, 2009
There is a big law firm gathering information to file a class action suite against BB&T. Please contact them. Here is the link.
http://www.lieffcabraser.com/consumer/bbt.htm
Ronny g
North hollywood,California,
USA
It's not so much that this banks policies are "legal"...
#3Consumer Comment
Thu, October 29, 2009
It is "as yet" to have been proven "illegal"
But regardless...you and many others have caught on to the reason they use such tactics. And so has Congress, the President, millions of bank customers..and the media.
Changes are coming. You can do a google search "banks changing policies" etc and keep up to date. As well you can keep up to date on the pending lawsuits..and legislation.
Now many of the changes are going to make things more fair for the average or low balance customer..after all this is a bad recession and many were laid off (even bank employees) and many have cut hours...gas price increases..well times are tough for many.