Complaint Review: BB&T

Im Done, Finish with BB&T. I allowed then to rob me far too many times but this is the last straw. Every few month they hit me with a 36.00 over draft for my mortgage payment when it hits my account the same time as my monthly annuity payment which bounces it back to my mortgage company adding more fees from them. Funny how  the online statement always shows the annuity came in first then the overdraft. Shouldnt the statement reflect the true activity ? If so then why does this keep happening. Remember the annuity comes in at the exact same time as the payment.

 Then to top it off. This month they doubled paid another one of my bills I spotted it while it was still in pending and called them was told not to worry it would all work out before it posted. ummm NO it didnt..they posted and paid the bill twice Making my account drop below what bills I had already sent out  and ofcourse one of them yet again was my mortgage. So I called yet again.. oh yeah" cha ching..2.00".concerned cause my mortgage hadnt posted yet and knew I had that and my car payment yet to go threw. knowing I was atleast 100.00 short to cover them all.. but was waiting on my refund from the dispute of the bills double payment which would of made everything ok.

 So I spoke to a very nice person at BB&T. again "2.00 cha ching" she told me yes the mortgage payment was there it came in on the 6th but was in some kinda mode of whether they would pay it or not. OKKKK and I knew my car payment was slated to go out on the 7th oh BTW this call is taking place on the 9th so whats holding this mortgage payment up ?? Something told me.. be worried be very very worried. Funny how if you feel your going to be screw..you will be.  So thinking since the mortgage payment came in first on the 6th and the car payment the 7th I called my car loan place informing them about what was up ect. Well this morning the 10th I woke and went on BB&T online and wouldnt you know.. they bounce yet again my mortgage payment but paid my car payment and socked me with a 36.00 fee. and remember Im still waiting on my refund.

  In a way this is all kinda wierd too since BB&T which is now called BB&fee in my household has this opt in and opt out program. You would think since Im opted in and have this refund pending at my door step they would of allowed both bills to be paid ??

When I called  today "2.00 cha ching" again. They admit the double payment is THEIR fault not mine. They wouldnt explain to me why the car was paid before the mortgage even though it was there first. oh but they would refund me the 36.00 they charged me but... get this.. would in no way help me with the return check fees I will be charge by the mortgage company.  More or less sucks to be me attitude.