Complaint Review: BB&T-

Okay, I have banked with BB&T for about a year now. I seem to get an over draft fee or non sufficient fund fee for anything. Today was the last straw! On Monday, November 17th after 2pm I realized that a direct deposit had not shown up in my available balance. I called my local branch to find out more information. I explained I was concerned since I has several checks to go through. I rushed home and deposited a small check from my part time job into the atm to get the $100.00 applied to my balance. I did not get the 100.00. I was worried the entire night. I called phone 24 and the branch and asked if the certain checks had attempted to post or debits. I was told no and I had time before 2pm to deposit money in my account to cover anything that was outstanding. I had a certified check deposited into my account for $2000.00 before 2pm.. There was not a hold. I got a courtsey $100.00. The next morning I found out I was charged $175.00 in over draft fees and $70.00 in nsf fees! I was so angry! I printed out from my online banking where it showed the $2000.00 was credited on November 18th. I was informed only 100.00 was applied to my account since certified checks that are not from BB&T are treating like checks and not considered cash. I asked why the funds were not verified if there were issues regarding certified checks. I was in the bank for 1 1/2 hours and basically was told I would not get my fees back. It seems their system changes to suit how many fees they can charge you. I had the money in my account that would have covered all my checks including the ones I was charged NSF fees. BB&T should be ashamed to state a proud member of the community since 1892. I closed my account and moved to Wachovia. Hopefully it will be a little better.

Tamika
Raleigh, North Carolina
U.S.A.