Complaint Review: BB&T

I Have banked with BB&T for over six years and never had a problem until two months ago. They overdrafted my account on three debits I made in one day, even though according to their own balance of my account I should have still had a little over $14.00 in my acount after those debits. They overdrafted my account the next day a debit and one check I had written. I never did receive notification of the overdrafts. So I did not deduct these moneys from my balance.

Two weeks later, not realizing my balance was $160 less than I thought it was I was being very careful with my money as I had just lost my job. Well BB&T kept approving debit purchases when my account was already overdrawn. When I went to my local branch to ask how this could happen I was told there was a 2-3 day lag on debit purchases. I told them I understood that, but if my account was already overdrawn by over $450.00, why was I approved for a purchase that day. The "Relationship Banker said that was allot of money and would have to talk to a manager. O.K

The manager calls me the next day and I asked why I was overdrawn so much on debits I was told that BB&T "assumes that I keep detailed records and will make a deposit. If I had written checks to overdraw may account and the honored them I would not have a problem, but I have always understood that debit means if you have available funds your purchase is approved, if not it is DECLINED!

Ellie
Asheville, North Carolina
U.S.A.