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  • Report:  #651145

Complaint Review: BBB (Better Business Bureau)

BBB (Better Business Bureau) PHONE I was ripped off and the BBB did nothing. They just want their check from the compaies who pay for the seal. The more you pay the better your rating! Internet

  • Reported By:
    AG — Gresham Oregon United States of America
  • Submitted:
    Fri, October 15, 2010
  • Updated:
    Mon, November 01, 2010

I went to be BBB to file a complaint.


I was sold a defective computer for over 1400 dollars. The hp company said to me they knew the product was defective and would not fix the problem. All the BBB did was let me file the report. The company rating did not change.


Long story short, if you pay enough you can have a good rating.


Good companies who do not pay the BBB do not get their seal.


THE SEAL FROM THE BBB IS PURCHASED AND NOT EARNED!!!!!!!!!!!

7 Updates & Rebuttals


Stacey

Dallas,
Texas,
U.S.A.

Hey Charles

#8Consumer Comment

Mon, November 01, 2010

You can set up as many ror names as you want but you cannot hide - no one gives a hoot about your opinion.


Ronny g

North hollywood,
California,
USA

You ain't seen nothing yet..

#8Consumer Comment

Mon, November 01, 2010

...I am not a homeowner. But many of my friends and family are.

You can look at what is going on with the foreclosures. Now, is this a result of too much regulation..or not enough?

Maybe we will let the democrats or republicans decide this for us?

What I can state based on reality and what is happening before our eyes...is the dems/Obama did nothing really. So..what are the angry voters going to do next??

Mark my words..they will vote republican..again.

Are the republicans for, or against financial institution regulations? If you know the answer..then you know where we are heading if something does not actually "change".

"Yes we can"...can what? go screw ourselves again? I am sure we can..and most likely.... will.




Thank You Obama

United states,
Alabama,
USA

More garbage and hate from the right wing nut party the repulicans don't want anything good to happen to this country the republicans did nothing also

#8Consumer Comment

Sun, October 31, 2010

Why do you right wingers put all the blame on democrats.  The republicans had control off congress and senate & they did NOTHING!.  Accept make our problems worse & more people homeless.  And they say they have learned there lesson,  to the voters HA!

Know the voters trust republicans to handle the job issues,  what a load off s**t.  These voters have blinders on I've seen how the republicans handle things,  & It isn't to Americas best interest.

The republican congressman & bitchy women congress women,  only care about them & there familes not the people off this country.  I bet If the unemployment rate Is still 9.4 this time next year.

The people will be screaming at the republicans but hey.  Ya'll vote them In we don't want to hear ya'll whining bitching & moaning,  cause your still out of work.


Ronny g

North hollywood,
California,
USA

The Democrats suck too..

#8Consumer Comment

Wed, October 27, 2010

Granted, the republicans suck..but the Dems had control of EVERYTHING for a length of time, and as usual, they did nothing. And now the republicans will take over again. It is always easy to knock the "other" party when things always SUCK regardless of who has control. They say the definition of insanity is doing the same thing over and over, yet expecting a different result. Well how long will the American voters keep doing the same thing over and over (vote democrat, then republican, democrat, then republican) and expect a different result? How long will the insanity continue?

Time to vote libertarian you think?


R

United states,
Alabama,
USA

The bbb Is on the side of the businesses they say they aren't but they really are

#8Consumer Comment

Tue, October 26, 2010

Consumers get no justice these days thanks to the elected republicans,  from the past.  And the stupid people who elected the crooks In office to screw us over.  The voters don't need to blame democrats for these problems.

The voters screwed themselves over bye voting for these crooked republicans.  And now they blame the democrats for this mess.   The democrats tried to pass good bills to help us but bush veto them all.


msprings39

Saint Petersburg Fl,
Florida,
United States of America

BBB Complaints - A complaint about the BBB

#8REBUTTAL Individual responds

Tue, October 26, 2010

I agree that the BBB is a useless advocate for the side of the consumer, attempting to complain against most major corporations.  They hide the details of most complaints and the average person has no way of discovering if other complaints are similar to theirs or not.  


I recently filed a complaint against JP Morgan Chase, N.A. listed out of Delaware for the BBB.  I wanted contacted immediately and told that I filed it in the wrong office and that it would be forward on to the appropriate BBB.  I looked up the BBB office I should file it at using the telephone number on the back of my ATM and the company's URL address.  Below I will list a copy of their complaint record from the Delaware BBB.  Does anyone else find that their complaint resolution seems unusually high.  Look a little deeper at the report and tell me how you have 6288 complaints assumed resolved?

Website Address:

Business Management

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BBB has no information regarding Business Management at this time.

Service Area

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The scope of this report concerns JP Morgan Chase credit card products and services nationwide only. 

If your concern is about a Chase Mortgage, please visit the BBB of New Jersey at 
http://www.bbb.org/new-jersey/business-reviews/mortgage-brokers/chase-home-finance-in-edison-nj-1003595


If your concern is related to your Banking (checking/savings) account with Chase, please visit the BBB of NY at: 
http://www.bbb.org/new-york-city/business-reviews/banks/jpmorgan-chase-co-in-new-york-ny-136/

Additional Locations & Phone Numbers

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POB 15218 Wilmington , DE 19885 
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po box 15548 wilmington , DE 19886 
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PO Box 15325 Wilmington , DE 19886 
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301 N. Walnut St. Wilmington , DE 19801 
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1 Chase Manhattan Plaza Wilmington , DE 19801 
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500 Stanton Christiana Rd. CS/2 Newark , DE 19713 
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Executive Office Houston , TX 77055 
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P.O. Box 15006 Wilmington , DE 19850 
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P.O. Box 15008 Wilmington , DE 19850 
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P.O. Box 15056 Wilmington , DE 19850 
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P.O. Box 15140 Wilmington , DE 19850 
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P.O. Box 15171 Wilmington , DE 19850 
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P.O. Box 15387 Wilmington , DE 19850 
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P.O. Box 15389 Wilmington , DE 19850 
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P.O. Box 15594 Wilmington , DE 19886 
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P.O. Box 15651 Wilmington , DE 19850 
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P.O. Box 15659 Wilmington , DE 19886 
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P.O. Box 15830 Wilmington , DE 
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P.O. Box 17198 Wilmington , DE 19850 
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PO BOX 15299 WILMINGTON , DE 19850 
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PO Box 15902 Wilmington , DE 19850 
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Po Box 17200 Willmington , DE 19885 
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PO BOX 15298 WILMINGTON , DE 19850 
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Licensing

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This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. 

These agencies may include:

Licenses, Division of Revenue 302-577-8778

Customer Complaint History

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When considering complaint information, please take into account the business's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB processed a total of 10973 complaint(s) about this business in the last 36 months, our standard reporting period. Of the total 10973 complaint(s) closed in the last 36 months, 3374 were closed in the last 12 months. 

These complaints concerned:

235regarding Advertising Issues
7850regarding Billing or Collection Issues
508regarding Contract Disputes
995regarding Customer Services Issues
17regarding Delivery Issues
13regarding Guarantee Or Warranty Issues
116regarding Product Issues
373regarding Refund Or Exchange Issues
2regarding Repair Issues
186regarding Selling Practices
678regarding Service Issues

These complaints were closed as:

10973Resolved
715Administratively Judged Resolved
6288Assumed Resolved
5BBB determined that despite the company's effort to address complaint issues, the consumer remained dissatisfied.
2BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
5BBB determined the company provided proper verification that indicated there was no obligation to resolve the issues of the complaints.
6Company offered a partial (less than 100%) settlement which the consumer failed to acknowledge acceptance to the BBB.
154Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB.
1897Company resolved the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
3Disputed
1898Resolved


Ronny g

North hollywood,
California,
USA

Granted, the BBB is far from perfect..

#8Consumer Comment

Fri, October 15, 2010

..but regardless of how much a business pays for a better rating, the complaints are still made public. Anyone who uses the BBB to check out a business or charity, should take this into consideration. The BBB explains clearly that the rating is based on a few factors, such as the length of time in business, the percentage of complaints vs, customers,how the complaints are resolved and the fact that not all businesses can please everyone. They also clearly state if the business is an accredited member or not.

It seems in this case, your complaint here should be lodged against the place that sold you the LP computer. If they sold you a computer they admit they knew was defective and would not fix it, then that is a legitimate complaint.

It would be nice to know the details. Who sold you the computer and what was the warranty terms? This can help people. Slamming the BBB helps no one. If someone knows how to read and has a reasonable amount of good judgment, they will decide based on the complaints..not just the ratings. Just like if you shop on eBay. A business can have a good rating because the number of satisfied customers vs the number of complaints is high. But if you actually read the negative comments and not just go by the rating, you can make a decision whether or not this is the type of company you will deal with. How a complaint is handled tells you more about the business then the number of complaints or ratings.

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