BBQ GrillwareLowe's Burnt up BBQ Grillware grill Muskogee Oklahoma
I bought a stainless steel BBQ Grillware grill from Lowe's in Muskogee, Ok. After using it for a few months the grill caught on fire. The supply hose burned inhalf and destroyed the grill. I was burned on the arm when I opened the doors to shut off the gas from the tank. Real nice of them to make the hose to short to have the tank outside of the grill.
I called lowe's and they told me they do not carry that brand anymore. $500 bucks down the drain and all I hear is we are so sorry, can we help you select a new grill. Never again Lowe's will I buy a single nut or bolt.
James1234
Muskogee, Oklahoma
U.S.A.
1 Updates & Rebuttals
Ashley
Springfield,Missouri,
U.S.A.
Lowe's
#2Consumer Comment
Wed, June 17, 2009
Why are you contacting lowe's?
Most businesses only accept returns for 30 days. After that they don't care what happens to your product. Your anger is misplaced, even IF they still sold that type of grill they still wouldn't exchange it.
You should be angry at the manufacturer. get out the paperwork on your grill and see what the warranty was on it. It could be anywhere from 90 days to a year. From checking similar models it seems that the burners have on average a 3 year warranty on them, and other parts have a 1 year warranty.
You need to call the manufacturer and explain to them what occurred. They will be the ones to issue a replacement or refund your money on the grill.