BBU Interservices BBU Interservices - Unauthorized Electronic Check - How I got my money back... Silver Springs, Nevada
As many have reported before me I had an unauthorized electronic check transaction posted to my checking account on 1/31/2011 by BBU Interservices for the amount of $29.95. The check had my correct name and account number but the address was wrong and the check had no signature. As others have also mentioned I was a former Taylor Bean Whittaker / Cenlar customer which is how I believe my information was stolen.
When I first called called the customer service number on the check I got a notification on 2/1 that the number was no longer in service. I then proceeded to call my bank (ETRADE) that said that I needed to file an Affidavit of Forgery and a Police Report. I also called Bank of America and Cenlar which resulted in no progress.
On 2/8 I called the 1-866-326-3568 number that was on the check again. This time I connected with a real person (no longer disconnected). When I explained my situation they immediately stated that they would provide a refund. When I asked how this was posted in my account they stated that they are just a third party processor for some internet sites and that my account information was posted to those sites.
On 2/10 I received a direct deposit refund from RECON MARKET PAYMENTS for the $29.95.
** THE INFORMATION BEYOND THIS POINT IS MY OPINION **
My belief that someone (likely involved with TBW / Cenlar) stole transaction customer information and went on a spending spree in the last week. BBU Interservices was likely not directly the people responsible for the initial transaction but as the transaction processor was the one who posted the transaction against the account.
My recommendations is that once folks receive their refund they close the account (if you have not already done so) and open a new account since your information is out there and could be used again.
Hope this helps those like me that were in a state of panic since this transaction first appeared.
PS - I am still interested in any class action movement against those who failed to protect my information and allowed this to happen in the first place.
1 Updates & Rebuttals
Ray
Kentucky,USA
Refunded in two days!
#2Consumer Comment
Sat, February 12, 2011
My checking account was refunded today. Here is what was on the credit: Recon Market 4062 Payments 1206140
Advise all to inquire to your bank to determine orgin of deposit. Hope to gather more info on scammers. Your personal account must be active for deposit. Mine was flagged by bank and stopped payments on all checks by me.
Another precaution I took was to put a fraud alert on credit through Experian good only for 90 days unless futher action is taken by me.
Advise all, not to use their website to submit info:Remember you just got scammed! Click on the contacts link on billingassistance.net Their address is a Po Box in London, UK If my info is correct their IP address is routed through Lux. Germany.
So far I know that the call center is in Florida and believe me they still have your checking account info. I have made about 30 calls to the center and have talked to many different agents and some smarter supervisors. They will tell you different stories from not even having a computer in the room to having deleted your account along with your checking account #.
Please don't take your frustrations out on the call center agents! They are just told what to say. Let's go after the big fish not the small fry.
My refund took only 2 days. I will not rest until these scammers are stopped!Keep calling them until you are refunded. You are not charged for the call, they are! Get your $29.95 worth! Call again and again! Don't give up.