BBV*Hotbooksale.com I made the HUGE mistake of not reseraching this company. I bought a book for $6.99 in September 2011 and some how they been deducting $9.95 every month. When I contacted the automated system, no one l Internet
I made the HUGE mistake of not researching this company. I bought a book for $6.99 in September 2011 and some how they been deducting $9.95 every month. When I realize what happend I immediately call the 888 number. When I called could not get any CSR so I proceeded with the automated system, no one live to cancelled what appeared to be a subscription I DID NOT authorized or agreed on. They did not provide a cancellation number so I knew right there I will have issues.
When I realized what it was I cancelled and yes thru the automated system. Lord and behold they still deducted my account. What a nightmare this have been for a simple $6.99 book, that so far has cost me over $40.00 now. I will probably have to cancel my account and ATM because of them.
Please do yourself a favor and buy thru ebay or amazon, stay away from this website.
Hope this help to spread awareness from my ignorance. Yes, I already filed a complaint with the BBB.
Thank you,
Tany
3 Updates & Rebuttals
Jojo
United States of AmericaBBV Automatic Membership Charge
#4General Comment
Mon, November 26, 2012
I also purchase a dvd for $3.99. I never saw anything regarding registering for membership. I called their company and was asked if I read the terms and conditions. I skimmed through it, but not thoroughly read it word for word and I do not remember seeing anything about automatically being charged for monthly membership. I got billed $9.95 in October and November. I just called and cancelled my membership. Hopefully, I am not charged next month. I also suggested their membership sign up should be separate and not included in the terms and conditions so that customers will not have this problem.
Buffy''s owner
richland,Oregon,
United States of America
Jeff you lie !!!
#4General Comment
Sat, December 24, 2011
This guy Jeff is so full of lies !! I was ripped off by this company . There is a mention of a $1 /mo. member ship fee unless you call and cancel . The product I received was very poor the CD was only 5 Minutes long . I tried canceling immediately but they still dinged me for $9.95. Buffy's owner
BBV Support Team
Boca Raton,Florida,
United States of America
HotBookSale.com
#4UPDATE Employee
Tue, November 15, 2011
Hi there,
I'm Jeff from the {HotBookSale.com/BestBrandValues} Support Team.
I am sorry for the inconvenience caused.
Regarding your concern of automatic sign up, we do not offer a mandatory membership and you can choose whether to join the membership and order or whether to order without joining the membership. Also, the membership sign up is not automatic, and you have to agree to the Terms of Offer of membership on the checkout page to join the membership. The Terms of Offer are very clear on the checkout page and you have to agree to them in order to place the order and join the membership.
If you join the membership then you are entitled to many membership benefits like special $5.00 discounted price for first item, free shipping for first item and wholesale prices for all ordered items. If you had not joined the membership then these benefits would not have been applied to you.
We try to help all our customers to the best of our abilities. Our representatives are available 24 hours a day, 7 days a week.
If you need any further assistance, please contact us via Phone support, chat support or support ticket and we will be happy to assist you further.