Complaint Review: BBVA Bank

Had a car loan with them. Paid it off because I was selling the vehicle. They told me it would take 10 business days to clear the transaction  (it was immediate via electronic) and was out of my account that day. But still took the ten days anyway.

Then they said they would mail the title to me after that time. Two weeks later, 5 phone calls to their call center (in Columbia) and still no title!  Has now been over a month from the day I paid the loan off,  no tracking number to find my title, no title,  no way to get a replacement because they wont send me a lien letter to I can apply for a new one GRRRRrrrrrrr!!!!!   Of course my buyer got tired of waiting and now here I sit.  I have had other auto loans with other banks, paid it off, got the title immediately, literally the same day,   but not BBVA,  worst banking experience EVER and I'm 62 years old with lots of banking interaction!

DO NOT DO BUSINESS WITH THIS COMPANY!!!!   If I could give less that a 1 I would!