Complaint Review: BBVA Compass

I had a savings and a checking account. BBVA Compass would randomly deduct amounts from my savings to apply to my checking account and would then send me letters that my savings account would need to be converted to a checking account due to some federal regulation if I make transfers from savings to checking over a certain number of times in a certain period. This made me think they wanted my savings to be a checking on purpose so that they could charge the monthly fee. I went into one bank and demanded that the savings be closed due to their threats of converting it to a checking when it was their system auto transferring small amounts without my permission on a regular basis and not me. I was told it was closed.

Upon a visit to the bank a month or two later, I find that it was still open. I demanded that it be closed again and was told that it was. I sat with them a few months longer. I went to the physical location to close out my checking account on Garfield St and the teller sat me with a desk person to get the account closed. They emptied my account, gave me the money, and I asked for a receipt of the account being closed. They said they could not do that at that time but the account would be closed. Now, 1 month later, I am getting overdraft fees and email statement notices for an account that I no longer have. They have been the worst bank I have ever had. It's like it's part of their policy to not listen to your instructions so that they can charge you fees.